Senior Customer Service Specialist - Scarborough, United Kingdom - McCain Foods (G.B.) Ltd

McCain Foods (G.B.) Ltd

Verified Company

Scarborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Title:
Senior Customer Service Specialist - FTC

Position Type:
Regular - Full-Time

Position Location:
Scarborough

Requisition ID: 24026

There's nothing beige about McCain
Except our potatoes — and we're extremely passionate about them.

When you join McCain, you'll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.

We've partnered with thousands of the country's supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud.

It's all about elevation and creating something better.

So, come and make your career at McCain Foods.

ABOUT THE ROLE

We are looking for an experienced Customer Service specialist on a 12-month secondment who will help grow and develop the Customer Service team alongside the Customer Service Manager.

We are very proud of the level of Customer Service we provide at McCain and want you to work closely with the Customer Service Team & Manager to keep driving towards best-in-class customer experience.

The job role will include:

Build mutually beneficial relationships with key customers and McCain account managers to drive and increase positive collaboration
Actively contribute and support the implementation of the team's continuous improvement plans
Logging, investigating, and identifying trends of customer nonconformances, working across functions and with 3PL's, review of corrective actions. Support with implementation of new system solution (Salesforce) and roll out to customers/internal parties/3PL's. Development of reporting requirements.
Processing, logging, and identifying area's for improvement for customer returns
Actively support in the creation and implementation of customer Improvement Plans where required, attend calls with customers to review
Working closely with 3PL contacts to ensure clear and accurate information is provided and agreed ways of working are followed to support Customer Service
Support with the development of the teams standard operation procedures (SOPs), review of processes and identifying where process improvements are required
Supporting with co ordinating teams daily activities, attending meetings where required, escalating issues to relevant parties

ABOUT YOU

We're looking for someone who has a customer centric mind set and is able to work in a fast past environment.

And as well as a love of chips, we're also looking for

A collaborative attitude to working
Good time management ability.
Confident in PC skills and the utilisations of Microsoft programs
The ability to solve problems and make decisions, as well as think laterally and offer creative solutions
The ability to work against deadlines with a detailed approach
Strong interpersonal skills and the ability to work well as part of a team, as well as manage people
Excellent communication skills, both oral and written
Good negotiation and analytical skills
And a positive attitude to continued learning

WHAT'S IN IT FOR ME

Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips.

For working hard, you'll also get a great salary and some pretty good benefits including:

An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay
Flexible holidays where you can buy & sell up to 5 days holiday per year
Private medical insurance scheme
Optional health cash plan
Cycle to work scheme

- 'Chips In' Volunteering Day Off
- to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe

And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5year growth plan that presents development & progression opportunities for those who seek it out

WHERE YOU'LL WORK

Our Head Office is in Scarborough, North Yorkshire and we operate a hybrid working policy here at McCain and our culture is based on achieving outcomes, so although we'd love to see you from time-to-time success will be measured by the objectives you deliver, and not where you're based.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, meritbased, and equitable workplace. As a global familyowned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
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