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Longforgan

    Area Dispatcher/ Job Scheduler - Longforgan, United Kingdom - TSG

    TSG
    TSG Longforgan, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Title: Area Dispatcher

    Reporting to: Call Desk Supervisor

    Location: Dundee Service Facility

    Principal Objectives:

    · Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.

    · Management of interventions until successful conclusion for customers.

    · Provide 1st line technical support to customer.

    Key Responsibilities:

    · Call Handling (to receive and log into Database all service calls)

    · Controlling and co-ordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements % and customer satisfaction.

    · Updating customer databases

    · Completion of daily/weekly and monthly reports

    · Daily administration as directed by call desk supervisor

    · Log and, where applicable, deal with customer queries and complaints

    · Remote diagnostics and level 1 fix of customer IT issues

    · Liaise with customers' site staff to effect immediate resolution to faults.

    As per Health and Safety at Work Act 1974, Employee's must also


    • Take care of their own health and safety and that of others


    • Co-operate with their employers


    • Not interfere with anything provided in the interest of health and safety

    Skills & Abilities Required (Essential):


    Previous experience in a customer service role


    Good communication skills (particularly verbal)


    Good organisational & time management skills


    Proven ability to multitask


    Successful working as part of a team


    Good understanding of Microsoft packages i.e. Outlook, Excel, Word.


    Flexible – Flexible contract 07.45 to 20.00 Sunday to Saturday (five days out of seven)

    Skills & Abilities Required (Desirable):


    Good understanding of IT and bespoke software packages

    Additional


    Once in position candidate to receive training in line with Health & Safety Law.


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