Second Line IT Support Apprentice - Burgess Hill, United Kingdom - QA Ltd

QA Ltd

Verified Company

Burgess Hill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who you'll be working for:

Founded in 1995, ABCOM (originally Albion Business Computers) started out as a computer asset management company, securing high profile contracts with reputable clients such as American Express and Sussex Police.

Recognising the problems businesses had with transitioning from manual to automated systems, we evolved to provide a support service and consequently added Brighton & Hove Albion Football Club to our expanding list of customers.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Network Engineer Level 4 Apprenticeship.

Probationary period:
6 months.

Performance Appraisals:
6 monthly reviews with feedback.

Key Responsibilities:

Duties:
to be performed under the guidance of the directors.
Provide telephone and remote second line support

Provide sitebased installation of hardware and software
Provide site based second and third line support
To cover Sussex and occasionally London areas

What we are looking for:

Essential:
[will be to have:]

Experience in all aspects of installation and support for Windows 10 and 1
Experience in all aspects of support in relation to Server 201
Experience in all aspects of support in relation to Microsoft Office 36
Experience with installation and support of networked based printing
Basic PC based hardware diagnostics and faultfinding abilities
Experience with setting up internet routers, wireless networks from various vendors

Also,

To hold a full UK driver's license and have own vehicle will be essential as travelling to different locations will be a key factor to the role.

Desirable:

To be experienced in all aspects of support in relation to Server Operating systems
The ability to carry out structured cabling, termination and testing
Completed at least one Microsoft qualification module
Voip Telephony Experience

Experience:

Ideally, you will have a minimum of twelve months commercial IT experience operating in the small to medium business market supporting 10+ users - ideal, not essential.

Personal attributes:

Have the physical fitness to complete the role as demanded by the duties above
Good interpersonal skills to communicate with team members and the Clients in small operating environments
A good telephone manner and a cheerful disposition
Be able to work as a part of a team and adapt accordingly
Presentable and clean
Good timekeeper
Committed
Reliable and trustworthy
Ability to work unsupervised
Motivated
Good attention to detail

The successful applicant will have to successfully complete a CRB check.

Entry requirements:

The entry requirements for this programme are as follows:

An A-Level in ICT
OR an International Baccalaureate at Level 3 ICT
OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Job Success:

Induction:

In the event of successfully being offered the position the applicant will receive a 6-week induction period to include:

Three weeks supervised work with senior engineer
An end of week review of their performance for the induction period
Three weeks of unsupervised work

Advancement opportunities:

In the long term the business has an aggressive growth strategy and opportunities for advancement will arise.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.