Field Care Supervisor - East Molesey, United Kingdom - Avant Healthcare Services Limited

Description

Part time - Must be a Driver

You must live in one of the following postcodes -

• TW15, TW16, TW17, TW18, TW19
• KT8, KT12 , KT13, KT15, KT16

YOUR ROLE IS TO ENSURE

• You will be responsible for ensuring each customer has a person centred plan and an effective risk assessment carried out before or on the first day of service and ensuring each customer is reviewed
• To Lead and manage all the staff in your team ensuring their performance is managed effectively

MAIN PURPOSE OF POST

• To manage a team of Care and Support Workers to provide independent living and enable customers to live in their own home by providing a high standard of personal care and practical assistance
• To support the management of the company by providing assistance with case reviews, supervision of new staff and general management tasks, e.g. on-call
• The on-call responsibility will be considered to be part of the overall role
• To oversee a geographical area and to be responsible for the customers within this zone
• To ensure all the customers in the zone are receiving a high standard of care and support
• To carry out regular reviews with your Care and Support Workers
• You may also be required to carry out domestic, home care, additional or alternative tasks, as you may from time to time be reasonably expected to meet operational requirements and business needs.

KEY ROLES, TASKS AND RESPONSIBILITIES

Care

• Ensure that all company policies and procedures are adhered to
• To manage your own area which includes line managing your Care and Support Workers where there is under performance or failure to adhere to company policy and procedure
• Undertake case reviews as directed by the Registered Manager. This may include care plan reviews, customer surveys and environmental assessments
• Carrying out at least 3 monthly reviews with all customers
• To adhere to banding structure and ensure the reviews are carried as per the banding of a customer
• To carry out initial risk and needs assessments (person centred plans) with all new customers and reviewing these at least annually
• Dealing with complaints, concerns and suggestions and following these through appropriately
• Train all new Care and Support Workers in line with company policy
• Undertake supervisory visits with new staff members. This may include unannounced visits whilst Care and Support Workers are working and supported visits with new staff to familiarise them with care practices for each customer
• At times, to be a part of carrying out at least 3 monthly reviews / end of probationary and annual appraisals for all Care and Support Workers in your team along with the Service Manager
• Ensure Care and Support Workers are carrying out their roles to the highest standard and managing their performance where there are concerns
• Work on-call if agreed. This will involve holding the on-call phone, managing the off-duty rota and responding to emergency issues. This role will be supported by the management team
• Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity
• Manage the call times for all Care and Support Workers and customers using the computerised rostering system. Ensuring all call times are entered at the correct time and ensuring that you are working with the Service Manager to ensure that this is followed where required
• Ensuring adequate travel time is implemented in between every call and alert the Service Manager when this has not happened
• Ensuring no calls are "crammed" unless there is an emergency situation if and when you are required to come into the office to carry out co-ordinating duties
• Ensure all customers are communicated with properly and are informed of all changes to their package
• Encourage care workers to use call monitoring effectively. Care and Support Worker should login and out at least 95% of the time. This is normally monitored by the Service Manager.
• Assess social and health care needs of new customers, and maintain on-going assessment and review of all other customers
• Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary

Communication

• Ensure a high level of communication is maintained between all employees and customers.
• Hold meetings in line with the company policy or more often if required
• Liaise with senior staff and Care and Support Workers to ensure that the highest standard of service is provided, using appropriate media for example, email, text, newsletters etc.
• Ensure all staff are aware of the company's policies and procedures

Health and Safety

• Report immediately to the Registered Manager any illness of an infectious nature or accident incurred by a customer, colleague, self or another
• Report to the Registered Manager any faulty appliances, damaged furniture, equipment or any potential hazard
• Promote safe working practice at all times

IT Management

• Ensure your training is kept up to date
• Ensure security is maintained e.g. no sharing of passwords

General

• Adhere to the General Social Care Council Code of Conduct
• Be 'on-call', as agreed with the Registered Manager, for emergencies which may arise within the agency, and to cover shifts if all other avenues have been exhausted
• Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties
• Notify the Registered Manager as soon as possible of your inability to work, and also on your return to work from all periods of absence
• Pay maximum attention to security at all times
• Uniform (where required) and ID card to be worn at all times when on duty
• Adhere to all company policies and procedures within the defined timescales
• Ensure all equipment is clean and well maintained.
• Carry out any other tasks that may be reasonably assigned to you
• Manage the office in line with the environmental policy – e.g. minimise printing by ensuring documents are on line
• To ensure that filling has been done
• To manage processes / projects to improve the functions of the area that you manage ? To be a 'Buddy' to new colleagues – this will improve performance and develop teamwork in a smaller scale. You will be helping each other out for both of you to improve
• To continually review the processes and procedures that you follow in order that best practice is continually updated and improved
• To be a 'completer – finisher' of projects
• To follow a process from start to finish
• To 'think outside the box'
• To take minutes at meetings and have these sent over within 24 hours after the meeting and circulate these around the organisation where applicable
• If you are attending a contract review meeting, a social services review meeting or provider forums, they may provide minutes at a later stage. In this case you can provide a summary of what was discussed / actions to be taken within 24 hours after the meeting and circulate these around the company where applicable
• To be responsible for keeping your own work space clean and tidy when in the office – including desk drawers etc. The organisation will provide the cleaning products and it's your responsibility to ask if you run out
• To follow the organisations cleaning policy
• Manage the call times for all Care and Support Workers and customers using the computerised rostering system
• Manage the computer rostering system and ensure it is continually up to date
• When booking a Care and Support Worker for a call, ensure they are properly trained to carry out the role and that they have the correct travel time
• Ensure the roster has minimal travel time in between calls. Aim to devise rosters which can be walked around to promote 'a healthy and environmentally friendly' roster
• Maintain up to date care plans for each customer within the computer system
• Informing all customers of any changes that occur to their package of care / support in a timely way and ensure this is logged
• Ensure a Field Based Manager accompanies any Care and Support Workers to a new customer
• Carry out telephone checks at least monthly to every customer to ensure their service is at a high standard. Where there are issues, resolving these quickly and effectively in line with the complaint / issues procedure
• Ensuring the telephone is answered within 3 rings and dealing with all telephone enquiries in an enthusiastic way. It is essential to be positive with everyone
• Ensure that when calls are covered for holiday, sickness or an emergency that this is done in line with our policy. Every customer visit needs to be treated with respect and it is vital to ensure that customer is aware of any changes
• Respect the environment and the company's resources in the way you work
• Adhere to all company's policies and procedures

QUALIFICATIONS

Desirable -

Level 3 or above diploma or equivalent within the first year of employment in Leadership and Management / Health and Social Care

Essential -

• Desire to work with all customer groups
• Ability to establish and maintain effective working relationships with all employees and external organisations
• Ability to organise staff meetings/ evening events / appreciation events
• Care and Support Workers meeting for the branch
• Performance manage underperforming staff and follow the legal process with the HR department

Desirable -

To have a working knowledge of Health and Safety legislation

SKILLS / ATTRIBUTES

• Excellent communication skills.
• Good administrative skills.
• Good planning and organisational skills
• To be able to establish and maintain effective working relationships
• To be able to prioritise and organise own workload effectively
• To be able to manage staff
• Good Written skills
• Caring and passionate about care
• Excellent punctual timekeeping record
• Effective team leader
• IT literate
• Positive and welcoming
• Passionate about improvement people lives
• Self-motivated
• Organised
• Flexible
• Sensitive to the needs of others
• Active team player

ADDITIONAL REQUIREMENTS

Lives locally and therefore has a good knowledge of the local area