Group Business Travel Consultant - Remote, United Kingdom - Destination Sport

Destination Sport

Verified Company

Remote, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Group Business Travel Consultant

Destination Sport Travel

Manchester/home hybrid working

As part of the
Destination Sport Group**:

This is a really exciting time of growth across the business, and as a
Group Business _Travel Consultant_** you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

No two days are the same in our Sports team, but on a typical day you will

Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
Take ownership of complex customer enquiries received in writing or over the telephone
Offer a variety of flight options, explaining fare rules when Booking flights
Convert general enquiries into actual bookings utilising all the tools and technology available.
Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
Offer advice regarding destinations, best/most costeffective carriers etc.
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place.
Ensure the highest level of customer service is offered to internal and external customers at all times
Log and deal with customer complaints and reduce future issues, escalating where necessary.
Accurately process data and issue invoices to ensure compliance with ISO standards.
Maintain and Develop relationships with key clients.
Utilise account management skills in order to retain and grow business
Ensure that full support is given to the key preferred suppliers.
Support any commercial agreements which are in place.
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
Accurately process data and issue invoices to ensure compliance with ISO standards.
Achieve own sales target and lead by example at all times
Have previous experience booking group flights, and coordinating group bookings
Have excellent Worldwide travel knowledge
Be proficient in using travel booking systems, including use of a GDS
Have experience in ticketing & reissuing of tickets
Be computer literate with experience of Microsoft office
Have excellent customer service skills
Have the ability to work within a team environment to achieve team/department objectives
Have exceptional communication skills both verbal and written
Be well organised and quick to prioritise workload
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Be flexible with the ability to prioritise tasks in line with business objectives
Have the ability to work under pressure and work to tight deadlines

Experience working with sports travel would be desirable but isn't essential

**So if you are looking for your next challenge, please get in touch we'd love to hear from you