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    Contract and System Engineer - Leeds, United Kingdom - Interface Recruitment UK

    Interface Recruitment UK
    Interface Recruitment UK Leeds, United Kingdom

    4 weeks ago

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    Description
    Contract Systems Engineer – Work from home – REF 969
    Track record delivering IT Infrastructure projects across a range of technologies
    Working as a team and mentoring of junior support staff
    Communication skills, experience at a senior level.
    Ability to operate independently and take accountability for the delivery of major initiatives.

    Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.

    3 yrs + relevant Business Experience
    Broad understanding of project methodologies and when they are appropriate
    Good working knowledge of Telephony,
    IPPBXs and Dialler systems in a call centre environment.

    TECHNICAL EXPERIENCE
    The following is a list of technical skill sets and experience that would be beneficial.
    Operating Software
    Windows Server 2012/2016/2019 Administration
    Active Directory including Azure AD
    Roaming profiles, group policies, replication, remote software distribution, sites and services configuration
    Remote Desktop Services
    Understanding of Windows 2012 RDS application management and deployment.
    Exchange Online
    Installation, replication, capacity and performance tuning, message tracking, archiving
    Vmware and SAN Technologies
    Virtualisation and network storage infrastructure. Configuration/maintenance of Vmware ESX 5.x.
    Windows 10 Administration

    HP
    Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives
    Cisco
    Cisco 3750 and 3560 switches, ASA 5540 firewalls
    Networking

    IP
    IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation
    Telephony
    Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching
    Management, retrieval, archiving, capacity and performance monitoring

    IVR
    Experience with inbound and outbound
    IVRintegration would be useful
    Fibre
    First line support, fault monitoring, LAN extension, PRI, SIP
    Security
    A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO. Websense, Mimecast, Pen Testing, Sophos.

    KEY RESPONSIBILITIES
    Reporting to the IT Manger (Technical Delivery) your responsibilities will include:
    Capacity planning
    Preventative maintenance
    Resolve 3rd line support issues for key business systems
    Proactively manage the IT infrastructure to ensure maximum system uptime
    Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements
    Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements
    Mentor junior support staff and assist where necessary
    Assist in system capacity planning
    Constantly review the current IT infrastructure and propose
    Installation, configuration and maintenance of key IT systems including
    Microsoft servers, switches, SANS, Vmware, telephony systems and firewalls
    #J-18808-Ljbffr

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