Jobs

    Repairs Admin - Stone, Kent, United Kingdom - Build Recruitment

    Build Recruitment
    Build Recruitment Stone, Kent, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Role:
    Repairs Planner


    Location:
    Dartford, DA2


    Salary:
    £26k - £27k


    Type:
    Perm, full time office.

    8am to 5pm, Monday to Friday


    Description of role:
    To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep


    Key Responsibilities:


    Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.

    Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs)
    Take ownership for and manage unscheduled jobs.
    Effective use of the system to actively schedule available Operatives and Sub-Contractors to jobs.

    Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.

    Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers
    Handling calls and emails from the client to log issues, deploy

    Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.

    Experience

    Social housing / repairs experience is essential
    Good working knowledge of the following IT packages: Microsoft Office, Word & Excel
    Excellent administration skills
    Excellent written and oral communication skills
    Excellent customer service skills
    Excellent organisation skills
    Good knowledge of repairs and maintenance sector or trade-based background

    If you are interested, please apply today with your CV or call Leah Seber at Build Recruitment.


    Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

    Build Recruitment is an equal opportunities employer