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Croydon

    Senior Housing Support Officer - Croydon, United Kingdom - Caridon Group

    Caridon Group
    Caridon Group Croydon, United Kingdom

    4 days ago

    Default job background
    Full time
    Description

    Job Title: Senior Housing Support Officer

    Reporting To: Service Lead

    Staff Reporting: None

    Purpose

    To provide housing related support to Caridon Foundation clients, to enable them to maintain their tenancies and to achieve their aspirations for independent living.

    This will be achieved by assisting and encouraging customers to meet their personalized housing plans and helping them to access support from a wide range of agencies.

    Tasks

    • To carry out Personal Housing Plans and Risk assessments
    • To support clients in meeting their set goals set in accordance to their Personal Housing Plans
    • To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
    • To provide support and advice to vulnerable people to enable them to manage their tenancies
    • To assist clients in reporting repairs
    • To maintain regular contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
    • Provide support on budgeting, maximizing income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
    • Working with a range of agencies to promote health and wellbeing, including harm reduction to reduce the impact of risky behaviors such as alcohol and/or drugs misuse
    • Provide support for Housing Support Officers with benefits advice, applications, appeals, tribunals and determining if current benefits are correct and in line with client's needs
    • To assist Team Leader with the management of voids
    • Liaise with Housing Support Officer on SHS interview status and provide feedback to Team Leader
    • Match prospective tenants to void units and organise viewings
    • Assist and support the Housing Support Officer with complex cases, in addition to managing the residual caseload.
    • To sign post clients to specialist organisation's
    • To liaise with colleagues and other partners in event of tenancy breakdown
    • To maintain accurate Arthur records
    • To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures
    • To assist Service lead in training of new Housing Support Officer's
    • To mentor and support volunteers
    • To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
    • To refer clients to Resettlement Housing Officer in the event of tenancy breakdown
    • To carry out regular planned visits in order to maintain the support service for tenants
    • To provide monthly statistics
    • To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
    • To stand in for other team members as and when required

    Communications

    • Contribute to Group Newsletter
    • Collate case studies, photographs and information from the field and provide to Public Relations

    Volunteers

    • Not Applicable

    Personal Specification

    Experience

    • At least two years' experience in support work or similar role
    • Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients e. people with mental health issues, substance misuse
    • Experience working with those who have experienced homeless
    • To be able to communicate well with clients and peers
    • Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking
    • Ability to liaise positively with other agencies
    • A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

    Skills and Competencies

    • Computer literate (Excel, Word, Outlook and the Internet)
    • Demonstrable ability to plan and prioritize own workload
    • Excellent communication skills
    • Ability to demonstrate initiative and work well under pressure
    • Ability to work as part of a team
    • Acts as a role model to others in the team, sharing knowledge and experience, when necessary, whilst respecting and valuing the contribution other team members' experiences can bring

    Benefits

    Generous Leave Entitlement:

    • 25 days of annual leave.
    • 8 days of bank holidays.

    Long-Term Service Recognition:

    • Additional day of annual leave after 3 years of service.*

    Health and Well-being:

    • 5 days of sick leave.*
    • Life cover for added security.*

    Financial Incentives:

    • Refer a friend and receive £200 after they complete probation.*

    Employee Wellness:

    • Health Shield cash back plan for comprehensive health coverage.*

    Celebratory Events:

    • Participate in Christmas events for a joyous workplace.
    • Engage in team-building events to strengthen team bonds.

    Pension Plan:

    • 3% employee contribution and 5% employer contribution for a secure financial future.

    Note: Benefits marked with an asterisk (*) are subject to eligibility criteria.

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