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Yeovil

    Virtual Phone Agent - Yeovil, Somerset, United Kingdom - FDS, A DXC Technology Company

    FDS, A DXC Technology Company
    FDS, A DXC Technology Company Yeovil, Somerset, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    We have a new opportunity for a 1st Line IT Support Agent to provide our client on-site day to day support working as part of the IT Help-desk Team.

    This is a full-time permanent position working 07:00 – 17:30 Monday – Thursday and 08:00 – 16:00 on Fridays.

    access to travel links
    As a 1st Line IT Support Agent your role will involve:
    incoming calls via the client's telephone exchange
    and escalating telephone and online queries
    including, asset database management and monthly stats
    and polite telephone manner

    Literate:
    ability to use standard MS Office applications
    service experience, both face to face and on the telephone
    in helpdesk/service desk role

    This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

    benefits including, private medial and health insurance, basic cover paid by employer
    eye test vouchers
    pension scheme
    days holiday rising by 1 day per year to max 25
    to purchase / sell additional holiday
    Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

    By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for.

    Our Privacy Notice can be viewed on our website.
    #


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