Appointment Scheduler - Newcastle upon Tyne, United Kingdom - M Group Services

M Group Services
M Group Services
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:


At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members.

This role is office based at Cobalt Business Park.

You will be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00 and :00.


Key Responsibilities

  • Ensure Meter Worker's schedule is maximised and the jobs are completed in the required timescales
  • Ensure Meter Worker's are utilising hand held tablets to accept, progress and close jobs
  • Liaison with Meter Worker's and District Technical Manager's where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager
  • Highly organised and able to prioritise
  • Good judgement and able to make good decisions in limited timescales
  • Exceptional telephone manner
  • Analytical, able to see the best way to prioritise
  • Strong problemsolving abilities
  • Desire to develop and progress within the organisation

About The Company:

Morrison Data Services is proud to be one of the UK's largest utilities support organisations - and we're still growing, with some exciting times ahead We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.


Morrison Data Services is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth.

M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award.

Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.
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