Operations Administrator - Aberdeen, United Kingdom - Aberdeen Appointments Agency

Aberdeen Appointments Agency

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for an Operations Administrator to join our client based in Aberdeen.

The Role

To process hire orders from receipt of PO, allocating hire equipment, ensuring Hire Terms and Conditions are received, coordinating with the repair department for ensuring the equipment is checked prior to hire, confirming all internal vetting processes are completed and any export control requirements are highlighted prior to confirming acceptance of the hire order.
Maintain the hire database by keeping it up to date at all times so information is available for the sales team as to what is available for hire. Assist in the annual hire stock check.
Oversee the offhire process through the repair department. Quote and invoice customers for any repairs or lost equipment in a timely manner. Contact customers to return hire equipment or extend their hire agreement.
To process all imports through UK customs including purchased goods, goods coming in for repair and goods returning from our regional offices. This includes using Inward Processing Relief (IPR), Returned Goods Relief (RGR) and selecting tariff codes for purchased goods.
To prepare quotations for repaired goods in liaison with the Repair Department and process Purchase Orders (PO) from customers. To produce accurate and timely invoices to customers for all rental order.
To coordinate the shipment of repaired goods back to customers across the world. This encompasses establishing priorities with the internal packing team, liaising with external couriers/freight forwarders, ensuring comprehensive accompanying documentation, strict adherence to inward processing relief, export licence regulations/VAT regulations and any drivers handling Company equipment are fully qualified/certificated to handle hazardous goods when required.

Essential Skills & Competencies

Educated to A Level standard or equivalent preferably having studied a Businessrelated qualification
Proven experience of repair/hire order processing /quotation ideally within and engineering/manufacturing enviroments.
Familiarity with ERP and CRM systems
IT literate (Microsoft Office Suite)
Customer Care & Service Excellence
Adaptability & Flexibility
Anticipation & Prioritisation

Desirable Skills & Competencies