Student Services Administrator - Northamptonshire, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Northamptonshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting a Student Services Administrator on behalf of a well-respected educational establishment.

As a Student Services Administrator, you will play a vital role in providing exceptional support to students and contributing to the efficient functioning of the Student Services department.

Responsibilities:

Serve as the first point of contact for student and course inquiries, delivering professional and courteous frontofhouse service.
Handle full and parttime Further and Higher Education course inquiries, ensuring adherence to Student Services procedures and Service Standards.
Dispatch accurate and comprehensive information to students, meeting the established standards.
Ensure completion and signing of all necessary student documentation in accordance with College regulations and awarding body requirements.
Maintain uptodate knowledge of the college's course offerings.
Collect, process, and record fees and payments as required.
Maintain accurate and complete student files and records, both manual and computerized.
Provide cover, under supervision, for other members of Student Services as needed.
Promote the welfare of young people and vulnerable groups, adhering to safeguarding arrangements at all times.
Adhere to the College's Safeguarding Policies and Procedures, as well as Health & Safety Policies and Procedures.
Manage student conduct in alignment with College policies.

Requirements:

Minimum grade C/grade 4 in GCSE Maths and English Language (or equivalent).
NVQ in Business Administration/Customer Service or equivalent (desirable).
Previous experience in a similar role.
Experience within a further/higher education context (desirable).
Knowledge of cultural diversity and its impact on learners and institutions.
Proficient in using Microsoft Office packages.
Proactive approach to work, problemsolving, and issue management.
Ability to work independently and take initiative.
Understanding of confidentiality and data protection issues.
Satisfactory enhanced DBS disclosure.
Awareness, understanding, and commitment to the protection and safeguarding of children and young vulnerable adults.
Familiarity with policies on child protection, health and safety, confidentiality, student behavior/discipline, and equal opportunities.

Our client are able to offer a competitive salary and a comprehensive benefits package including the Local Government Pension Scheme, Health Cash Plan, generous holiday allowance, on-site gym, free parking, high street discounts, and more.