Service Coordinator - Bury St. Edmunds, United Kingdom - Horizon Search & Selection Ltd

Horizon Search & Selection Ltd
Horizon Search & Selection Ltd
Verified Company
Bury St. Edmunds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client is currently seeking an addition to their busy and growing service department.

An experienced Service Coordinator is required to assist with the co-ordination or services and repairs for customers based all over the UK.

This is a full-time, permanent position offering a starting salary £25,000 + Depending on experience.

Currently located in Brandon, the company are soon to embark on an exciting relocation to larger premises in Bury St Edmunds.

This a very exciting opportunity to join a friendly, busy and thriving team

The company supply pumps and associated equipment to from many different industries and projects all over the UK. These include Agriculture, Building Services, Sewerage and Swimming Pool industries to name but a few.

They are a very friendly and professional team and are seeking a like-minded individual who is able to look after customers and co-ordinate Engineers.

The company are well-established and going from strength to strength making this a great opportunity to join a busy company with exciting plans for the future.


Duties and responsibilities will include:


  • Take responsibility for all activities on the service side of things
  • Dealing with enquiries from customers
  • Scheduling service appointments ensuring a sensible and most efficient routing to ensure Engineers are not travelling excessive miles unnecessarily
  • Making sure all information is continuously updated accurately on the system
  • Sending reports and quotations for work as required
  • Prioritising appointments where essential repairs are needed to minimise downtime for customers
  • Working with the other team members to solve more complicated technical issues/ breakdowns
  • Checking stock levels and ordering items using the inhouse stock management system
  • Answering telephone calls and taking messages as necessary
  • Adhoc administration duties are required to support other team members

The following skills and attributes are required:

  • A strong team player with a can-do attitude and the ability to multitask
  • Previous experience within a similar role would be highly desirable
  • Solid IT and administration skills
  • Experience of working with some kind of CRM or Management system would be useful too
  • Outstanding customer service
  • The ability to work autonomously and be responsible for ones own workload
  • Attention to detail is also really important within this position

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£27,000.00 per year


Benefits:


  • Casual dress
  • Free parking
  • Onsite parking
  • Private medical insurance
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work Location:
One location
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