Service Delivery Manager - Essex, United Kingdom - Keystream

Keystream
Keystream
Verified Company
Essex, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Delivery Manager required to work with an IT Consultancy. This is an exciting permanent opportunity, paying up to £55000 working on a hybrid basis.


Summary:


You will have overall accountability for prioritisation of day-to-day team resource and monitoring performance, escalation of issues, driving and managing team outcomes and objectives to internal team members and our clients.


Main Responsibilities:


  • Prioritise team workload and allocate work to the team in line with requirements from clients.
  • Ensure incidents and requests are completed in a timely manner and projects allocated to the relevant team.
  • General management of the team, providing day to day direction and support; ensuring high motivation of staff.
  • Conduct all staff administrative duties such as shift rotas, 121s, attendance procedures, appraisals, and coaching sessions.
  • Provide updates on workloads to staff and the Head of Programmes and Service Delivery.
  • Provide comprehensive reporting of individual and team performance against KPI's; ensuring shortfalls in performance are recognised and appropriate corrective actions are progressed.

Essential Experience Required:


  • Experience of managing a service desk
  • Project Management
  • Knowledge and understanding of best practice framework (such as ITIL, ISO20k) for the delivery of IT services

Desirable Experience Required:


  • Experience of initiating and delivering service improvement projects
  • Experience of managing an IT support service within a Health and Justice environment.
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