Marcus by Goldman Sachs, Fraud Investigations Operations Manager, Associate, Birmingham Birming - Goldman Sachs Group, Inc.

Description

Wealth Management

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals.

Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct-to-consumer business provides digital solutions that help customers save and invest.

Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience.

Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us.

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.

We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role.
Maintain day-to-day fraud procedures and controls, working with management team and customer support agents.

Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area.

Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks.

Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations
Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills

Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity.

Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Previous experience of directly managing a Fraud Investigations team.
Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these.

Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel.

Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.

Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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