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Field Service Engineer - Harrow, United Kingdom - Midas
Description
Field Service Engineer – Catering Equipment
Location – Harrow, Harefield, Rickmansworth, Watford, Borehamwood, Ealing, Southall.
Package – DOE - £33,000 - £40,000 Basic. Benefits – Overtime, Company Van, Fuel Card, Company Credit Card, 31 Days Holiday inc Bank Holidays, Plus Other company Benefits.
Hours - Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
The Company
Join a market-leading provider of commercial ware washing solutions with a rich history in the industry. Since its establishment in 1971, our company has become synonymous with excellence in glass washing and dishwashing for the foodservice sector. Our unwavering dedication to ware washing is unmatched, as we solely focus on delivering exceptional machines, water treatment, chemicals, racks, and service. Collaborating with top establishments across the country, including renowned pubs, restaurants, hotels, supermarkets, coffee shops, and casual dining groups, we take pride in supplying the most demanding Michelin starred restaurants and esteemed chefs who expect nothing short of outstanding wash results. From the public sector to specialist caterers, we provide tailored ware washing solutions to hospitals, universities, prisons, sports stadia, conference centres, music venues, and food processing facilities. To ensure wider accessibility, we rely on a network of high-quality distributors serving the catering industry nationwide. At the core of our UK operation lies our dedicated team of service technicians, trained by us, and equipped with genuine parts. Join us now and be part of a thriving organization where you can make a significant impact while enjoying the support and resources of a market leader.
The Role
As a key part of this role, you will be responsible for installing, servicing, and repairing commercial ware washing equipment, including under-counter, pass-through, and rack conveyor dishwashers. Your primary objective is to ensure excellent service quality, customer satisfaction, and retention while maximizing profitability. You will perform on-site installations, diagnose, and resolve technical issues, and generate detailed service reports. Following company protocols, you will collaborate with the technical team, share information, and make recommendations based on customer requirements. Ownership of goals and targets, such as response times, first-time fix rates, customer satisfaction, stock management, productivity, and teamwork, will be essential to your success in this role.
The Person
We are looking for a skilled Field Service Technician with essential electrical competence, strong communication, analytical, and problem-solving skills. The ideal candidate should have experience in troubleshooting and repairing technical equipment, as well as excellent organizational and computer skills. Proven field service experience is a must, and direct experience in the ware wash and/or catering equipment industry is desirable. However, candidates with a background in white goods repair or working in water treatment/cooler installation will also be considered. The ability to effectively manage time, adapt to changing environments, and provide coaching to customers in equipment use is essential. We value reliability, determination, and strict adherence to safety protocols.
