-
Real Estate Solicitor
1 day ago
Walker Lovell Camden Area, United KingdomWalker Lovell, a premier recruitment agency, is collaborating with a top 100 confidential law firm in London seeking a talented Real Estate Associate. · Working closely with the Head of Real Estate and another Partner, you will deliver top-tier legal services in complex real esta ...
-
Senior Lighting Designer
1 week ago
This is Plug London Area, United KingdomWe are excited to announce Plug.'s collaboration with a creative lighting design consultancy, born in Dubai and now boasting 6 studios across the globe. They are looking for an experienced Senior Lighting Designer to enhance their award-winning London team. · This studio is comm ...
-
Decontamination Engineer
1 day ago
nGenium Camden Area, United KingdomDecontamination Engineer · Salary £35,000 - £44,000 · Location - South East London · Responsibilities: · Perform on-site repair, preventative maintenance, and asset management of CSSD equipment and Pathology autoclaves within designated hospital locations. · Collaborate with the ...
-
Membership Manager
1 day ago
The Memcom Group Camden Area, United KingdomOur client, a not-for-profit membership association, seeks a Membership Manager to provide an outstanding service to their global members, acting as the primary point of contact for all enquiries and managing the end-to-end membership renewal process. · You'll be the welcoming fa ...
-
Solutions Architect
1 day ago
DCS Technology Camden Area, United KingdomAs a Solution Architect you will be required to lead the business in a variety of technical facets within the Dynamics and Power Platform product set and be confident handling complex requirements, provide solutions outside core Dynamics and Power Platform functionality such as r ...
-
Support Engineer
1 day ago
Parallel Consulting Camden Area, United KingdomPrimary Responsibilities: · • Provide comprehensive support for software, hardware, and networking, encompassing desktops, laptops, and servers. · • Deliver maintenance and support services for legacy products. · • Offer assistance for Enterprise Products as needed. · • Execute d ...
-
Service Delivery Team Lead
1 day ago
Chapman Tate Associates Camden Area, United Kingdom· Job Title: Service Delivery Team Lead · Location: Holborn, London · Salary: Up to £35,000 per annum · We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth deli ...
-
HR Consultant
1 day ago
Vox Network Consultants London Area, United KingdomRole Purpose · The role of the consultant is to apply targeted and specific knowledge to a range of situations across the council. You will apply your knowledge of consulting practise to contract, devise and deliver key interventions aligned to the people strategy and with the ...
-
Customer Service Manager
1 day ago
tdm recruitment Camden Area, United KingdomCustomer Care Manager · £50,000 · South West London · We are working with a leading developer investing in great design and architecture, focussing on customer care, sustainability, energy efficiency, technology and the use of modern methods of construction. · They are looking fo ...
-
Service Delivery Analyst
2 weeks ago
Chapman Tate Associates London Area, United KingdomJob Title: Service Delivery Analyst · Location: Holborn, London · Salary: Up to £35,000 per annum · We are currently seeking a talented Service Delivery Analyst to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth delivery ...
-
Relationship Manager
1 day ago
AtlasEdge Camden Area, United Kingdom Full timePurpose · The Relationship Manager (RM) is key to AtlasEdge's account management, client retention and revenue generation strategy. The RM is responsible for working with all stakeholders to ensure continued client satisfaction, reducing churn and identifying opportunities to inc ...
-
Sales Assistant
12 hours ago
Nobody's Child London Area, United KingdomAbout us · We're on a mission to revolutionise women's fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody's Child, we're driven by creating r ...
-
Senior Reward Associate
1 day ago
Harvey Sutton Camden Area, United KingdomAre you interested in helping companies articulate and implement strategic, financial optimised, sustainable, competitive and results-driven total reward programmes that reflect their vision, culture and value? · Harvey Sutton is currently working with this leading consulting fir ...
-
Client Services Project Manager
1 day ago
Epiq Camden Area, United KingdomThe ECAR Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have team leadership experience and a professional background in t ...
-
Area Project Engineer
1 day ago
Bechtel Corporation Camden Area, United KingdomCompany Overview · Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital ser ...
-
Senior IT Service Desk Manager
1 week ago
Montpellier Resourcing London Area, United KingdomUp to £85,000 plus EXCELLENT bonus and benefits · Hybrid working available · Due to exciting business growth a fantastic opportunity has arisen to join a highly regarded professional services company in London, as they seek a highly skilled and motivated Senior Service Desk Manag ...
-
Maximo Consultant
1 day ago
ENTERPRISE ASSET MANAGEMENT CONSULTANCY LIMITED Camden Area, United KingdomThe Company · This leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide is keen to recruit a Maximo Consultant. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) exper ...
-
Retail Sales Associate
1 week ago
Trudon London Area, United KingdomPart time – (20-25hours) · TRUDON is a French luxury brand, founded in 1643 and formerly official supplier of the French royal court. To this day, Maison Trudon has developed a strong savoir-faire in developing sophisticated interior scents in various forms, principally candles a ...
-
Project Engineer
1 day ago
Complete Security Recruitment Camden Area, United KingdomFire & Security Role: Are you a Fire Small Works Project Engineer with experience of installing and commissioning various Life Safety systems? · Paying up to £45k · What can you expect as an employee: · 20 days holiday plus Bank Holidays increasing by 1 day per annum for every ye ...
-
Event Coordinator
2 weeks ago
Blue Legal London Area, United KingdomA prestigious international law firm is on the lookout for an Events Coordinator to join their London team on a permanent basis. This pivotal role involves in the planning and execution of the firm's diverse events programme, which includes webinars, seminars, client hospitality, ...
Customer Satisfaction Associate - Camden Area, United Kingdom - Loans 2 Go Limited
Description
Company:
Loans 2 Go Ltd
Role:
Customer Satisfaction Associate
Salary:
£32,674 to £37,944 per annum, dependent on skills and experience
Duration:
Permanent
Location:
Putney Bridge SW15
Start Date:
June 2024
Company Overview:
Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected.
We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider.
We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty.We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business.
We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
The Role:
This is an excellent opportunity for a Customer Satisfaction Associate to join a thriving business during an exciting period of growth.
Reporting to the Head of Customer Satisfaction and Litigation, the successful candidate will be responsible for helping the firm improve its overall customer experience by suggesting and implementing initiatives that will improve customer satisfaction level and importantly, reduce customer complaints.
They will be responsible for handling customer complaints, carrying our root cause analysis on both upheld and rejected complaints and making improvement recommendations to the management team.
They will also be a point of contact for customer related issues.Responsibilities:
Investigation, resolution, logging and reporting of customer related complaints.
Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the firm's complaints handling policy and SLA.
Driving root cause analysis and corrective actions to a satisfactory close relating to upheld and rejected complaints and issues seen in the market.
Performing regular data trending for possible quality issues and initiating and managing all relevant quality investigations.Ensuring the firm's complaints policies and procedures are updated and adhered to.
Championing any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
To liaise with the department managers on a weekly basis and report on the level of customer complaint resolutions.Attributes and experience:
Experience of working in complaints either within a financial institution or any FCA regulated institution;
Extensive knowledge of DISP rules;
Excellent communication skills and the ability to develop strong working relationships at all levels, both internally and externally;
Experience of data analysis and data trending;
Organisational skills and the ability to understand detailed information; and
Numeracy skills, with strong IT skills
Some benefits we offer:
Hybrid Working Scheme
Performance based bonus
Up to 33 days holiday
Holiday Carryover and Sellback scheme
Milestone Service Reward Programme
Life Insurance Cover
Incapacity Insurance Cover
Employee Assistance Programme
Refer-a-friend Scheme with financial incentives.
Training and advancement opportunities
Hours:
40 hours per week, Monday to Friday between 8am and 6pm.
