Retail Leader - Ballindalloch, United Kingdom - Pernod Ricard

Pernod Ricard

Verified Company

Ballindalloch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Retail Leader

Your Manager:
Brand Home Manager

Team:
Brand Homes

Location:
Ballindalloch - The Glenlivet

Contract type:
Fixed term contract starting from September 2023 for 12 months (Maternity Cover)

Be part of something big

We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally.

We own 16 of the world's top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including:

Absolut vodka, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes as well Jacob's Creek, Brancott Estate and Campo Viejo wines.

Here in the UK

In the UK, Pernod Ricard is made up of 3 businesses:

Pernod Ricard UK, which markets, sells and distributes our products in the UK market
Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our awardwinning Scotch whisky portfolio
Pernod Ricard Global Travel Retail, the global and EMEA home of the group's duty free, air travel and cruises business.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, 'conviviality' and collaboration in mind.

We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

Your new team

This position sits in our Chivas Brothers business.

At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

Your unique contribution

You will have the following main areas of responsibility:

Bring The Glenlivet towards Speyside Single Malts leadership by moving from Visitor Centre / Traditional Distillery Tours to a Brand Home enhancing uniqueness of the Whisky Experience while highlighting Scotland's incredible destination.

You will be responsible for the retail management at The Glenlivet Brand Home to ensure the delivery of outstanding customer experience as well as retail net revenue and profit objectives.

Additionally, the Retail Leader will be expected to model positive behaviours such as proactive consumer engagement, immersive storytelling, task delegation and leadership.

Key Responsibilities:

Grow the retail business, place great value on retail experience to deliver against the P&L targets (revenue and profit) that quantify success.

Exceed retail business objectives, closely monitor sales and margin for Whisky and POS, constantly optimise product range and customer offer.

Lead a team of 2 permanent people and up to 10 seasonal people. Ensure staff is appropriately rewarded & trained in the main areas (product knowledge, retail skills, selling techniques, brand advocacy).

Ensure daily, monthly, quarterly KPI monitoring and systematic report to management on consistent / reliable / comprehensive dashboards.

Continuous development and implementation of on line strategies, e-commerce platform, website, digital customer relationship management, social media to ensure customer experience is at the level of The Glenlivet brand ambition before, during and after visit.

Define and implement price positioning, new merchandising plans, new retail product offers, new in store whisky experience to systematically enhance the experience and increase average spend per head in line with KPI's.

Oversee effective stock management and effective cash handling.

Your blend of talent

This position could be right for you if you:

Previous Senior Level Experience as a Shop Manager, preferably in International Luxury or Hospitality Brands.
Strong Leadership Skills with significant experience in Management
Substantial Merchandising knowledge with proven success of Merchandising plan recommendation and implementation.
Background in Marketing preferable, understanding of retail management to meet operational KPI's, revenue and profit targets.
Solid Experience in managing inventory, product assortment, orders and stock cover.

Knowledge and passion for whisky category is an advantage.

Our mix of benefits

For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme.

Our lifestyle benefits include 28 days' annual holiday, your employee pension, share incentive plan, season ticket loans, payroll giving and more

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of t