Consultant - Software Technical Support - Kingston upon Thames, United Kingdom - Wolters Kluwer

Wolters Kluwer

Verified Company

Kingston upon Thames, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Responsibilities:

Provide excellent software support that is efficient in response times and effective in resolution.
Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access
Liaise with internal teams where necessary to help find a resolution
Understand key business drivers and build knowledge of products, company, processes and customers

Skills & Competencies

A minimum of 2 years' experience of working in a professional tax environment
It is also desirable that you have professional qualifications or previous experience of customer support of tax software
Ability to learn new software products quickly
Professional and effective communication skills, both written and verbal, to deal with customer representatives at all levels
Ability to learn and adapt to new technologies quickly
An appreciation and a commitment in delivering outstanding customer service
Good work and team ethic
Ability to use time well and deliver work on the agreed time frames.

Our offering

Wolters Kluwer offers a flexible approach to working. You will be expected to be in the office 2 days per week and will be able to work from home on the other days if you wish.
We have a positive workplace culture with a focus on personal development.
Career Progression
There is opportunity to progress through different levels within Customer Support as you gain further knowledge and experience, but opportunities also exist outside of the department in other areas of the business such as in technology, product management or professional services. Customer support is a great department to start your career at Wolters Kluwer whether you have just graduated or have some years of work experience behind you