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Huntingdon

    Aftercare Coordinator - Huntingdon, United Kingdom - Interaction - Huntingdon

    Interaction - Huntingdon
    Interaction - Huntingdon Huntingdon, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description


    My customer in Huntingdon is hiring an Aftercare Coordinator to join the team full-time, from Monday to Thursday 8am - 5pm and Fridays 8am - 4pm, with a salary of up to £30,000.


    We need someone who is tough, eager to learn, and takes pride in offering top-notch customer service while leading a small team in a fast-paced setting.


    The ideal candidate should be a passionate, self-motivated individual with a determination to excel in aftercare and warranty claims management.

    The Role

    • Schedule planned warranty and aftercare tasks

    • Process and manage new warranty and aftercare requests

    • Manage escalations effectively

    • Collaborate with service managers to optimize engineer productivity

    • Achieve or exceed department and team KPIs consistently

    • Prioritize customer satisfaction above all else

    • Maintain accurate records of client interactions using internal software


    What are we looking for?

    • Previous experience in aftercare and warranty roles

    • Strong customer service focus with great attention to detail and organizational skills

    • Excellent written and verbal communication abilities

    • Ability to build strong professional relationships internally and externally

    • Proficiency in IT, especially Microsoft applications

    • Sense of urgency, attention to detail, and strong follow-through capabilities

    • Effective multitasking skills in high-pressure environments

    • Understanding of consumer rights legislation


    If you possess the necessary skills and experience, please submit your CV.


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