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    Mobile ME Service Engineer - Glasgow, United Kingdom - OCS Group UK

    OCS Group UK
    OCS Group UK Glasgow, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    Mobile Service Engineer - Gas


    Contract:
    Permanent

    Monday to Friday - 40 hours per week


    We are currently recruiting for a Mobile Service Engineer - Gas to join our passionate and driven team based at our client's site in West of Scotland.

    Wide range of retail discounts
    Discounted gym membership
    Join our Cycle to Work scheme
    Access to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our events
    Immediate access to "Opportunity" our internal Learning and Development platform
    Required professional membership fees paid for

    To provide a flexible approach to working practices within the maintenance team which could involve undertaking tasks associated with building maintenance.

    Ensure contractual services are delivered in such a way that it is possible to achieve agreed SLA's and quality targets.

    Undertake minor quoted works from initial outset, through installation to completion as required whilst completing all required test certification.

    To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met.

    To provide emergency callout response for the client as required and work as part of a call out Rota.

    To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met.

    To provide a professional service and represent the company in a way which ensures customer satisfaction.
    Working in a safe manner always, complying with current Health & Safety legislation and Atalian Servest H&S policy.


    Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required.

    Planning & Organising


    Ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLA's.

    Project yourself, your team and the company in a courteous and professional manner at all times.

    Sharing best practice with Regional Supervisors and Senior Management and the wider FM team.
    Working closely with colleagues across the Atalian Servest group to promote collaboration and an integrated delivery of client services.
    Work closely with the Regional Supervisor to undertake business improvement projects as directed.

    Helping create and maintain a positive safety culture, leading by example at all times.

    Ensuring all employees are aware of their obligations under the Atalian Servest Health & Safety Policy, and that work is carried out in accordance with the policy at all times.

    Ensuring sub-contractors work in accordance with the Atalian Servest Health & Safety policy.

    Ensure all works are delivered in accordance with the agreed Atalian Servest processes including the production of job / project specific Construction Phase Plans, Risk Assessments and Method statements to ensure that works are always planned and delivered to the highest levels of safety standards.

    Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off.

    NVQ or City & Guilds in the following: gas/plumbing/mechanical services desired.
    Served a recognised apprenticeship in commercial gas with commercial gas tickets such as COCN1, CIGA1, ICPN1, TPCP1a, CDGA1, CCN1 and CENWAT
    Electrical/mechanical experience would be advantageous. (Having qualifications in more than one field is desirable.
    Clean Full UK Driving Licence.
    Experience working within Facilities Management.
    Strong understanding of Building Services Infrastructure.
    Strong background in Technical Facilities Management with mechanical bias.
    The ability to work within a customer focused environment where brand image is very important.
    Full driving licence.
    Passionate and focused to deliver a first-class service.
    Ability to work safely always and the ability to understand contract and Health & Safety requirements/regulations.

    To attempt to solve issues in the first instance in a manner that will not put the client's products or people at risk.

    Possess effective communication skills with ability to write technical reports and or communicate verbally with Manager, helpdesk and client representatives.

    Ability to use electronic hand-held devices.
    Ability to identify issues or risks that require escalation as necessary to Manager.
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