Jobs
>
London

    Project Expert - London, United Kingdom - DR. MARTENS

    DR. MARTENS
    DR. MARTENS London, United Kingdom

    2 weeks ago

    Default job background
    Description
    E-Commerce Customer Care Expert - France
    This isn't your typical customer care role.

    As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.

    Instead of using generic strategies that make customers feel like they are just another number, be caring and creative in your problem-solving skills.

    A true brand custodian that lives our values in everything they do.
    This role is be based out of our Camden Hawley Crescent Head Office. Fluency in French and English is essential.
    Promptly responding to more complex customer queries via email, live chat, video, phone, and social media channels.
    Immediately understanding and escalating sensitive complaints or issues that could have further implications.

    Identifying trends and common problems and escalating them to management, along with possible suggestions for improvements and initiatives through data.

    Supporting with regional translations for onsite product, SEO, Content & FAQ's, Legal / T&C's.
    Responsible for website Auditing (Category, PLP, Checkout, my account etc.)
    Hybrid / Website category description amendments to support the customer journey to purchase.
    Able to identify new ways of positive contact deflection and support with implementation of initiatives.

    Retail stores 1st line of contact in regard to Omnichannel operations and projects, cascading and receiving information that will drive a seamless approach.


    YOUR FUNDAMENTAL QUALITIES

    At least 3+ years' experience in a customer service role, ideally with experience of supporting customers over the phone, email, and live chat for an International retailer – within fashion would be preferential.

    Fluency in English and French to business level. High standard of IT literacy – ability to use CRM systems in addition to Microsoft Office packages (Word, Excel, etc)

    YOUR FUNDAMENTAL QUALITIES
  • Fluence Energy

    Project Procurement Expert

    3 weeks ago

    Fluence Energy London, United Kingdom

    **About Fluence**:Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clea ...

  • OFGEM

    Project Cost Expert

    1 week ago

    OFGEM London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £56,000 - £82,820- London £60,000 - £82,820 / Glasgow and Cardiff £56,000 - £76,962. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pensi ...

  • OFGEM

    Expert, Retail Special Financial Projects

    2 weeks ago

    OFGEM London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £56,000 - £82,820- London £60,000 - £82,820 National £56,000 - £76,962**Job grade**: · - Grade 6- Level 3 Expert**Contract type**: · - Permanent**Business area**: · - OFGEM - Retail**Type of role**: · - Analytical · - Environ ...

  • Cafestemplo

    Project Expert

    3 weeks ago

    Cafestemplo United Kingdom

    CAPSULES PRODUCT (INGREDIENT AND COFFEE) R&D EXPERT · Puesto · The successful candidate will work directly reporting to the Director of Development and Engineering. We are seeking a self-motivated and innovative Capsule Product R&D Expert to join our growing company and help us ...

  • ADP, Inc.

    Project Expert

    5 days ago

    ADP, Inc. United Kingdom

    As a member of ADP's GlobalView Europe Client Service team, the Payroll Subject Matter Expert is responsible for ensuring payroll services are provided according to GlobalView SLAs, quality standards, meeting legal country requirements, and high client satisfaction. · RESPONSIBI ...

  • TECHOHANA

    Project Expert

    2 weeks ago

    TECHOHANA England, United Kingdom

    Rate: £500.00 Per Day Position: CPQ Expert · Length: 6 months · #128188; Client Profile : · Partner with a leading player in the Software sector, driving digital transformation and sales excellence through cutting-edge Salesforce solutions. · Contribute to projects that optim ...

  • DR. MARTENS

    Project Expert

    3 weeks ago

    DR. MARTENS London, United Kingdom

    This isn't your typical customer care role. As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and ...

  • AECOM

    Finance Project Expert

    3 weeks ago

    AECOM London, United Kingdom

    At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with cl ...

  • Cooper Moss Rutland LLP

    Expert Project Leader

    1 week ago

    Cooper Moss Rutland LLP London, United Kingdom

    Position: Project Controls Manager · Location : Hybrid / London · Type: Full-time · Start Date : Immediate · We have an exciting new opportunity for a highly motivated, dynamic Project Controls Manager who has a good technical ability across the full spectrum of project contr ...

  • AECOM Technology Corporation

    Finance Project Expert

    2 weeks ago

    AECOM Technology Corporation London, United Kingdom

    At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with cl ...

  • Fluence Energy

    Project Procurement Expert

    1 week ago

    Fluence Energy London, United Kingdom

    About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean ...

  • Michael Page (UK)

    Expert Project Leader

    1 week ago

    Michael Page (UK) England, United Kingdom

    This organisation influences, endorses and adopts new or amended international accounting standards issued by the International Accounting Standards Board (IASB) for use by UK companies. · The role involves delivering allocated projects. This may include projects to influence th ...

  • Fluence

    Project Procurement Expert

    3 weeks ago

    Fluence London, United Kingdom Full time

    About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean ...

  • Cooper Moss Rutland LLP

    Project Controls Manager: Power BI Expert

    1 week ago

    Cooper Moss Rutland LLP London, United Kingdom

    Position: Project Controls Manager · Location : Hybrid / London · Type: Full-time · Start Date : Immediate · Salary : Competitive · We have an exciting new opportunity for a highly motivated, dynamic Project Controls Manager who has a good technical ability across the f ...

  • GreenSwan

    SAF (Sustainable Air Fuel) academic expert for project review

    1 day ago

    GreenSwan united kingdom, United Kingdom

    Innovative SAF (Sustainable Air Fuel) project review · Looking for SAF expert with a strong academic background to evaluate a project applying for a grant. · PHD minimum in the field · You will be asked to attend a 2 hours zoom call where the project will be presented. Followin ...

  • Schneider Electric Norge AS

    Expert (m/v/d) Project Management Office

    6 days ago

    Schneider Electric Norge AS United Kingdom

    PMO Leader UK & Ireland · We are seeking a dynamic and experienced Project Management Office (PMO) Leader to oversee and drive the successful delivery of our key strategic portfolio of initiatives within our organisation and the supporting program and projects team. The ideal ca ...

  • GreenSwan

    SAF (Sustainable Air Fuel) academic expert for project review

    1 day ago

    GreenSwan London, United Kingdom

    Innovative SAF (Sustainable Air Fuel) project reviewnLooking for SAF expert with a strong academic background to evaluate a project applying for a grant.nPHD minimum in the fieldnYou will be asked to attend a 2 hours zoom call where the project will be presented. Following the ca ...

  • University of East London

    Centre for Justice Law and Society Research

    3 weeks ago

    University of East London London, United Kingdom

    We are looking for forward-thinking, innovative, curious, high-energy, self-aware people who are passionate about making a positive difference and who will thrive in an inclusive and diverse University community who are never not moving forwards. · The Centre for Justice, Law and ...

  • Barclays

    Programme Management Office Lead

    3 weeks ago

    Barclays London, United Kingdom

    **Role Title**: Director, Programme Management Office Lead · **Location**: London, UK · **About COO & Functions, Compliance** · The Compliance team oversees the regulated activities that Barclays undertakes. The team includes experts in three main disciplines: Regulatory Complian ...

  • QuantSpark

    Analytics Consultant

    1 week ago

    QuantSpark London, United Kingdom

    **About us** · QuantSpark transforms organisations through Analytics and AI. We supercharge high-value, complex processes to drive operational efficiency and profitability. As markets face greater disruption, QuantSpark empowers companies in realising their competitive advantage ...