Customer Liaison Officer - Redhill, United Kingdom - M Group Services

M Group Services

Verified Company

Redhill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Delivering what we promise**
Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to continue their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland.

The Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion.

With a 2.1billion order book and turnover at 450 million, we are market leaders in our field.

Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too.

Sound interesting?

Being a part of Morrison Water Services, you'll be joining a value-based business, we pride ourselves on living our values while we work

Safety:
putting health, wellbeing and safety of people first

People:
engaging and empowering everyone to deliver and grow

Delivery:
helping deliver our clients business needs

Integrity:
behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive.

In this role, there will be opportunity to work in
a flexible way
. This could mean splitting your time, based on business need between site, the office and home.

Your contract location will remain as your place of work.

Flexibility and
hybrid working is managed on a case-by-case basis so please don't be afraid to ask in your interview about the flexibility on offer.

Morrison Water Services is recruiting for a Customer Liaison Officer to work on our Capital Delivery Contract in South London.

As the Customer Liaison Officer you will be part of our Customer Team.

Morrison Water Services is currently looking to recruit Customer Liaison Officer to work on our Thames Water Capital Delivery Framework.

This will be covering our works in South London. This is a hybrid role which will involve working from site as well as the office and at home.

As the Customer Liaison Officer, you will report directly to the Customer Liaison Manager and support Project Teams while working with the Client Customer Teams.

You will be responsible for ensuring that our customers experience is a positive one and that all customers are treated in a professional and considerate way ensuring mínimal impact.

The majority of the time you will be managing your own workload so must be highly organised with great communication skills.

You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.

A full clean driving license is essential for this role due to the locations of the sites.

As the Customer Liaison Officer will be responsible for building a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications.

You will understand C-MeX, D-MeX and how we contribute to it. You will contribute to Team and Project meetings. You will help to deliver onsite customer training. You will develop/ keep updated impact assessments and communication plans for all projects.

You will support and attend customer drop in sessions with the Delivery Team and client. You will proactively engage with customers and communities to ensure we minimise disruption and leave a lasting legacy. You will take ownership of any customer issues and manage through to resolution. You will undertake training as and when required. You will also be placed on an Out Of Hours rota as a contact for emergencies.

Do you have strong Customer Liaison skills?

Are you able to prioritise your own workload?

Do you have the ability to build rapport over the phone and in person?

Do you have excellent communication skills?

Are you IT literate?

Are you a STEM Ambassador? This would be a bonus

You have a full UK Driving Licence? This would be required to be considered for this role.

Does this sound like you? If so we would love to hear from you

As a valued employee of the M Group Services Water Division, you'll be entitled to: