2nd Line Support Analyst - London, United Kingdom - Code Red Associates

Code Red Associates
Code Red Associates
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

1st/2nd Line Support Analyst

North London

£33,500

  • Maintain a proactive role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk.
  • Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line helpdesk. Escalate when necessary to the 3rd line Service Desk Analyst.
  • ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service.
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Office36
  • Good knowledge of Microsoft Windows server 2012 Active Directory
  • Good knowledge of Citrix Xendesktop
  • Knowledge of Pull printing, (Xerox, Ricoh)
  • Knowledge of Exchange Online/Exchange 36
  • Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
  • Microsoft MCP or above.
  • Knowledge and understanding of TCP/IP, DNS, DHCP.
  • Experience of working with VMWare
  • Knowledge of VOIP (Cisco, Mitel)
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