Operations Support Administrator - Birmingham, United Kingdom - SCC

SCC

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Role
:
Operations Support Administrator

Location
:
Birmingham / Hybrid

Contract Type
:
Full Time / Permanent

Salary Package
:
£23,000 Plus Large Company Benefits

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and lifelong learning opportunities
Opportunity to join Europe's largest privatelyowned IT Company

Key Responsibilities

Call logging for secure accounts
To ensure all new requests are logged and actioned accordingly within the set guidelines.
Chargeable for secure accounts
To issue quotes pertaining to chargeable T&M work for Distributed Services.

Warranty Checks

To validate model and serial numbers for warranty entitlement, using manufacturers systems.

Customer System Administration

The updating of ticket information in customer systems, where applicable and provide cover for onsite admin.

Exception coding

To review all failed calls and determine point of SLA failure and attribute to the relevant team.

Mitigation Assistance

To assist the customer management team in identifying any failed calls that we may be able to mitigate and bring back into SLA due to terms of the contract.
To assist the refresh Analyst with appointment duties.

Key Skills / Requirements

Microsoft office skilled in EXCEL/WORD AND EMAIL
Proven inbound and outbound telephony experience.
Security Cleared to SC level, or capable of obtaining such clearance.
Previous experience of working in a service centre administration role.

About Us:

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.