Best professionals offering customer service representative services in Crawley

Customer Service Representative

Description

A customer service representative is a professional responsible for handling customer inquiries, complaints, and feedback in a timely and efficient manner.

The ideal candidate should possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong understanding of product or service offerings.

Requirements

Typically, a customer service representative should have a high school diploma or equivalent, and some employers may require a degree in a related field such as business or communications.

Industry certifications such as the Certified Customer Service Representative (CCSR) or the Certified Service Representative (CSR) are also highly valued.

Accreditation and Certification

While not mandatory, industry certifications such as the CCSR or CSR demonstrate a commitment to professionalism and customer service excellence.

Choosing the Right Service Provider

When selecting a customer service provider, consider the following factors:

• Experience in the industry or sector
• Strong communication and interpersonal skills
• Ability to work in a team environment
• Knowledge of product or service offerings
• Industry certifications and accreditations

Questions to Ask a Professional

• What experience do you have in customer service?
• Can you provide examples of successful customer service experiences?
• How do you handle difficult or complaints?
• What industry certifications or accreditations do you hold?
• Can you provide references or testimonials from previous clients?

Useful References

For more information on customer service, consider the following resources:

Customer Service Institute of America (CSIA)

International Customer Service Institute (ICSI)

Average Prices

The average hourly rate for a customer service representative in Crawley, West Sussex, GB is between £10.50 and £18.00.

Prices may vary depending on the employer, industry, and level of experience.

Requesting a Quote

When requesting a quote for a customer service representative, consider the following factors:

Experience and qualifications of the candidate

Industry certifications and accreditations

Communication and interpersonal skills

Ability to work in a team environment

Knowledge of product or service offerings

References or testimonials from previous clients

Fees for Customer Service Representative freelancers

The average daily fee for the experienced freelancers is £120.

The fee varies depending on the city in which the freelancer are located. For instance, the average daily for a Customer Service Representative in London is £150 while in Manchester is £130 or in Cardiff is £140.