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Change of Supplier - Nottingham, United Kingdom - Yü Group
Description
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Reports to:
Read Dispute Team Leader
Location:
Nottingham
Working hours:
Monday to Friday, 37.5 hours a week
To support the Operations Department with change of supply meter reading disputes on our customer accounts. You will develop your skills on query management, taking ownership and meeting designated deadlines. You will already be great at organisation, prioritisation & relationship building at all levels.
Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.
What We Need from YüWorking in association with other energy suppliers and our third-party partners; here's a taste of what you'll be doing:
Assisting with inbound & outbound email queries.
Managing read disputes through to resolution.
Rebilling accounts were required.
Keeping customers updated and providing them with resolutions.
Developing skills to manage deadlines and stakeholder's expectation.
Daily prioritising and managing workload from various workstreams.
Administration of meter readings in the billing system.
Learning & developing numerical skills.
Developing & Learning relationship skills with key stakeholders (Internal & External).
Recording written information on customer accounts for audit.
Looking for process efficiencies.
About Yü
If you have what it takes you could be just what we're looking for...
Industry experience is desirable.
Education – GCSE Grade A-C in Maths & English or Equivalent.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word.
Communication – Must be able to talk, listen & speak clearly on the telephone & can construct coherent written correspondence with confidence.
Ambitious – You don't just want another job; you want a career.Team player – You're happy to help a fellow colleague, a strong team player & are flexible & adaptable.
Motivated – You have a can-do attitude & love to learn & develop new skills.
Time Management – You're able to manage time effectively, working under pressure & managing multiple deadlines.
Friendly – You're always polite & speak to people with respect.
Accuracy – Good level of accuracy & attention to detail.
Yü Come First
We have a wide range of benefits for our employees including:24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeedAbout Yü Group
Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
