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    Customer Success Advisor - United Kingdom - MHR

    MHR
    MHR United Kingdom

    2 weeks ago

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    Description


    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

    Software never stays the same and neither do we.

    We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.

    Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

    Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry.

    We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

    Looking for the place where you can belong? Join MHR and help us shape the world of work. The Customer Success function drives customer engagement, reinforcing education, and developing overall customer satisfaction.

    The Customer Success Advisor will require close working relationships with The Account Management function to increase the overall engagement levels of the customers as well as driving additional revenue through the customer base.


    Duties and Responsibilities:


    To manage identified customers resolving issues promptly and ensuring they have a good MHR experience Support the on and offboarding of customers to the function ensuring customers and moved to BAU in a reasonable timeframe To ensure customer success plans are in place for identified customers and actively work with these customers to drive these forward To work with accounts driving retention, improving relationships, and managing risk Ensure that CRM's receive strategic account support to enable customers to identify and use the software and services effectively To be a champion for change and actively promote the "One Portfolio" programme To identify accounts where additional revenue can be generated through understanding of the customers challenges and providing interventions To work with the CRM's where there is an opportunity for migrating the customer to People First to enable successful migration as part of the customer plans To increase the number of referenceable customers working with The CRM's and teams to improve this ratio Deliver product specific demonstrations ensuring that these are delivered professionally and to requirements To increase customer adoption and take up of new modules and services To support the roll out of new functionality and improvements with the account base, being a champion for change and providing success interventions through the team To manage revenue and customer satisfaction targets in line with company expectations To support the Customer Education Programme to proactively help with an increased self-service approach and reduce the volume of customer queries To drive adoption of key MHR programmes including MHR Assist, customer education programmes and other business initiativesTo support with MHR Marketing to ensure customers are fully aware of the full range of MHR products and services Skills:Sales and building relationships Customer ServiceProduct Knowledge Communication skillsOrganisation and Project Management Benefits to support you personally and professionally Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including: Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leaveAbility to purchase or sell additional holiday days beyond the standard 25 days and bank holidaysMonthly employee recognition program and departmental awardsReferral bonus scheme of up to £2,000Employee-led social events such as running clubs, football teams, book clubs, and bake-offsOn-site subsidised restaurants offering a variety of fresh meals dailyOpt-in benefits schemes such as private medical insurance and dental coverage We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

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