Live Chat Team Member - Newcastle upon Tyne, United Kingdom - AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:
**Live Chat Team Member role

  • Salary £21,000 per annum. Excellent benefits package, training, up to 25 days holiday, bonus scheme (5% of basic salary based on business and personal performance), healthcare, pension, life assurance, and many other lifestyle discounts. Working hours 37.5 hours per week.
UK HYBRID WORKING.**The customer is king (or queen), right? Well, close, but not quite in our world.


Yes, we always want to deliver great service to our customers, but we can't do that without taking care of our REAL number one - and that's you.

It's simple - we look after our people, and our people look after our customers.

We're AND-E. You've probably never heard of us (but don't worry, we're not easily offended).

We're part of a huge global insurance group and have close links with many household names like Toyota, Lexus and Tesco (amongst others).


We're creating a future where our customers can move freely and easily, safe in the knowledge that we've got them covered - no matter how they choose to explore the world around them.


We're growing fast and need a Live Chat Team Member to join our team and help us make tomorrow's journeys simpler, safer and smarter.


As Live Chat Team Member you will answer customer queries whilst contributing to the delivery of an effective, efficient seamless frontline service.


In return, you'll enjoy a warm and welcoming working environment, and range of health, wealth and lifestyle benefits you'd be hard pushed to find elsewhere including hybrid working and flexible holiday scheme, bonus, life assurance, virtual GP, healthcare, pension and too many more to mention here.


TAKE THE NEXT STEP IN YOUR CAREER, NOW.

Responsibilities:


  • Answer customer queries through our live chat system, service mailboxes and social media platforms, whilst contributing to the delivery of an effective, efficient seamless frontline service.
  • Ensuring exceptional customer service is provided to all customers, in line with the service department's expectations.
  • Achieve own performance expectation's in line with the customer service departments KPI's.
  • Maintain accuracy within your work, by following the company policies and procedures.
  • Conduct yourself in a positive and professional manner, to present yourself as an ambassador for the company at all times.
  • You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood and adhered to
  • You operate within the set HR policies and procedures at all times.

Knowledge, Experience and Qualifications:

  • Good level of verbal and written communication skills.
  • Positive approach to providing excellent customer service.
  • Proactive, use initiative and problem solving.
  • Attention to detail and a methodical approach to all tasks given.
  • Actively seeks to develop own skills and knowledge, striving to reach maximum potential as an individual and within a team.
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