- You'll use your knowledge and experience, linked to your great communication skills to assist all Subsidence colleagues in providing excellent service for our customers.
- Planning and communicating with Claims Handlers and others that need your support.
- Problem Solve - you'll anticipate problems and find solutions quickly and efficiently.
- To work pro-actively providing feedback where internal policies and procedures are not being adhered to
- You will be an advocate for the Sedgwick customer experience.
- Have demonstrable experience working within a customer service or complaint handling role
- Are skilled at understanding people and able to influence them in a positive way
- Can promote a focus on customer outcomes and challenge simply following a process
- Can work autonomously and contribute to team objectives
- Are naturally collaborative and able to inspire this in others, while taking ownership of solutions
- Are inquisitive
- Have a 'can do' attitude and ability to build relationships across all areas of the business
- Excellent communicator, demonstrating empathy and understanding
- Excellent problem solving and decision-making skills
- Strong analytical and organisational skills
- Evidence of Customer Service expertise as well as an appetite to improve the overall Customer experience
- A good knowledge of how to deliver a great service
- A strong customer focus – communication is key
- Competitive salary depending on skills, experience and qualifications
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
- Flexible working
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Complaints Handler - United Kingdom - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer
Complaints Handler - Subsidence Claims
The Role:
Within our Subsidence team, we are creating a new opportunity to join our team working with our Customer Relations Manager to support our Clients with resolving issues and addressing moments of dissatisfaction. You will work with Claims Technicians and their Managers to respond professionally and effectively with Clients and Policyholders to create satisfaction and positive outcomes.
Key outcomes for this role:
You'll fit into this role if you...
Key competencies you'll need:
Whatwillyougetforthisrole?
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.
We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
#LI-REMOTE
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. )
