- Overall responsibility for the development of an environment focussed on Quality.
- Responsible for continued compliance to ISO 9001: 2015, ISO & the Pressure Equipment Directive 2014/68/EU; embedding the methodology throughout the business.
- Undertakes external audits by certification bodies to ensure continued compliance to ISO 9001: 2015, ISO & the Pressure Equipment Directive 2014/68/EU.
- Overall responsibility for the PHC, UK QMS (Quality Management System).
- Ensures overall business-wide compliance to the Quality Management System (QMS).
- Responsible for ensuring all in-house systems and procedures are updated, revised, and modified to meet the needs of stakeholders and external certification bodies.
- Develops, implements, and manages KPI's for appropriate areas of responsibility.
- Reports against agreed quality metrics, on a monthly basis, to the General Manager and the Leggett and Platt Group, providing a breakdown of the Cost of Poor Quality.
- Reports against agreed quality metrics, on a daily basis, to the General Manager, Senior Management Team, and all other interested parties.
- Works proactively with Managers, Supervisors and Employees to maintain and improve quality standards within their area of responsibility.
- Leads the quality team to achieve quality targets & business goals for all stakeholders.
- Overall responsibility for the PHC, UK audit programme.
- Overall responsibility for the PHC, UK Gauge Calibration process.
- Responsible for maintaining relationships with stakeholders to maximise quality assurance performance and standards.
- Manages a team of Quality Engineers, Inspectors and Technicians
- Overall responsibility for the technical review of manufactured & purchased parts and the resolution of internal/external quality concerns.
- Overall responsibility for formal responses to customer complaints, providing containment actions, full analysis, poka-yoke (where applicable) and implementing short-term & long-term countermeasures.
- Point of contact for all Warranty related issues.
- Works both internally and with other stakeholders on product and process validation via the Production Part Approval Process (PPAP).
- Ensures all necessary systems and procedures are in place to satisfy all customer requirements, external audit requirements and business goals.
- Conducts risk assessments of product/processes via PFMEA or equivalent, in collaboration with other departments.
- Any other tasks required to meet the needs of the business.
- Minimum 5 Years in a Quality related Managerial position.
- Experience of 1st, 2nd & 3rd party audits essential.
- Comprehensive understanding and working knowledge of ISO 9001:2015
- Comprehensive understanding of problem-solving methodology such as 8D, Ishikawa, 5-Why analysis etc.
- Ability to interpret technical drawings with an appreciation of GD&T principles.
- Valid Passport for international travel.
- Working knowledge of ISO
- Working knowledge of the Pressure Equipment Directive 2014/68/EU.
- Basic appreciation of MAG welding.
- General understanding of manufacturing processes such as turning, milling & skiving.
- Basic appreciation of finishing processes such as Wet Painting.
- As PHC, UK products are distributed globally, international travel will be required, when necessary to meet business needs.
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Quality Manager - Cramlington, United Kingdom - Leggett & Platt
Description
We, at Leggett & Platt Inc., are searching for a Quality Manager within our Qualityteam to help support our Hydraulics business. Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.
What will you do as a Quality Manager?
To be successful you'll need:
