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Sunderland

    Manager/Quality Manager - Sunderland, Tyne and Wear, United Kingdom - Devonshire

    Devonshire
    Devonshire Sunderland, Tyne and Wear, United Kingdom

    6 days ago

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    Description
    Quality Manager
    We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.

    They are recruiting for a Quality Manager to drive an 'in process quality checking' culture that strive for right first-time quality.

    To be the champion of driving internal and external quality of service across the site for our clients and instilling a quality champion ethos in finding errors and rectifying them before they have any further impact and driving improvements.

    Transform the culture to be obsessive about quality checking and understand the value of finding and fixing errors.
    To be the primary champion of Quality on at the Sunderland site

    To make quality checking easily accessible and easily digitised as part of a campaign that breaks down mental and physical barriers.

    Understand the vitality of effective dashboards and ensure any analysis is insightful and produces good quality actions.

    To draw the line between how high the quality has to perform at to convert into great customer service.

    Help the operation desk out quality & compliance risk.

    Develop and then update high level quality measures that teams of all levels can measure that have a direct correlation to brilliant customer satisfaction.

    Quality Management / Control experience in a fast-paced environment.
    Ability to develop quality systems and processes.
    Brilliant analytical skillset, ability to convert quality measurements, find high impacting causes then drive effective fix activity.
    Brilliant stakeholder relationship management skills at all level.
    All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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