Jobs
>
London

    Network Support Handler - United Kingdom - First Central Services

    First Central Services
    First Central Services United Kingdom

    2 weeks ago

    Default job background
    Description

    Location: Haywards Heath Salary: From £21,000 per year depending on experience Department: Customer & Operations

    We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

    Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.

    Are you an experienced and highly organised administrator ? Do you have strong communication skills and ability to speak with colleagues at all levels? If so then we want to hear from you

    We need a Network Support Handler to join our Performance Function team based in our Haywards Heath, West Sussex office.

    This is a hybrid role, so you will spend 3 days working from home and 2 days in the office, Monday to Friday. Your working hours will rotate between 8am-4pm, 9am-5pm and 10am-6pm.

    Your main role will be to complete general administration and housekeeping duties for the Network and Engineering teams. You will also be responsible for the day to day operational aspects, ensuring a seamless Customer journey.

    You'll be great in this role if you have:

    • Have experience in an administrative role
    • Ideally have experience working in a regulated industry
    • Have strong communication skills
    • To be very well organised and able to juggle multiple tasks or deadlines

    What's Involved:

    • Process the daily task list and allocate, re diary as required
    • Provide general administration duties for the engineer's team
    • Allocate work to engineers to ensure all are dealt with in KPI's and SLA
    • Manage the Non-Network repair process
    • Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
    • Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
    • Process customer e mails and enquiries
    • Handling incoming and outbound calls – dealing with businesses and the motoring public
    • To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
    • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
    • Any other reasonable duties

    Your Experience:

    • Ability to understand the motor claims administration processes
    • Knowledge of FCA requirements (including TCF)
    • Understanding of claims in motor insurance

    Skills:

    • Good level of communication skills, both verbal and written
    • Good time management and organisation skills with the ability to prioritise own work
    • Good understanding and ability to use Microsoft Office

    Behaviours:

    • Self-motivated and enthusiastic
    • Embrace, embed and incorporate the Company Values
    • An organised and proactive approach
    • Emphasis on attention to detail and accuracy
    • Able to work on your own initiative and as part of a team
    • A flexible approach and positive attitude
    • Strives to deliver performance targets and drive business improvements to contribute to the success of the business

    Are you up for the challenge? Would you like to join our vibrant and busy team? If so we want to hear from you today

    People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here .

    Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch.

    We're happy to discuss flexible working during the recruitment process.

    As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.

    86% of people would recommend a friend to work at First Central

    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more

    Flexible Bank Holidays

    Eight flexible bank holidays; you can choose which festivals you observe

    We're passionate about it. Everyone gets a paid day off annually to volunteer

    Electric Car Scheme

    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing

    Flexible Working

    We're flexible; most roles let you mix office and home working. We work fluidly around core hours

    Your Time in Need

    Your Time in Need: five days' leave so you can deal with life stuff. We'll support you

    #J-18808-Ljbffr
  • Highlink Services Limited

    Call Handler/business Support

    1 week ago

    Highlink Services Limited London, United Kingdom

    **Call Handler/Business Support Duties and Responsibilities** · - Answer inbound telephone calls and effectively answer questions and resolve complaints. · - Upsell our other products and services. · - Follow scripts and record conversation details. · - Strive to exceed customer ...

  • Ward Security Ltd

    Contract Support Dog Handler

    1 week ago

    Ward Security Ltd Chatham, United Kingdom

    **Position**: Contract Support Dog Handler · **Pay rate and Benefits**: £ £17.00 per hour SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension, and Life Assurance benefits, We offer ReWard Gold membership to all employees, which includes retail discounts, ...

  • Santander

    Scuk Specialist Support Case Handler

    3 days ago

    Santander Redhill, United Kingdom

    SCUK Specialist Support Case Handler · Country: United Kingdom · **WHAT YOU WILL BE DOING** · Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. · We currently have a fantastic new ...

  • CAPIO RECRUITMENT LIMITED

    Claims Adjuster

    3 weeks ago

    CAPIO RECRUITMENT LIMITED London, United Kingdom

    **The Company**: · We are working with a large independent insurance broker who looking to strengthen their claims proposition by adding a professional indemnity claims adjuster to their professional and financial risks team. · **The Role**: · Your role will be focused on managin ...

  • Barker Munro

    Senior Insurance Account Handler

    3 weeks ago

    Barker Munro London, United Kingdom

    **Salary/Rate**:Up to £50,000 plus bens · **Job type**:Perm · **Town/City**:City · **County**:London · **Discipline**:Broking · **Job ref**:BM14982 · **Post Date**: · **Meet Our Recruiter**: · **Dan Munday**: · - Director- **About the Role**: · Senior Insurance Account handler · ...

  • MBA Group

    Claims Handler

    3 weeks ago

    MBA Group London, United Kingdom

    **Short Description **Property Claims Handler · **Full Job Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Croydon. The client is an industry heavyweight with a reputation for ...

  • CAPIO RECRUITMENT LIMITED

    Account Handler

    2 weeks ago

    CAPIO RECRUITMENT LIMITED London, United Kingdom

    **Property Account Manager / Account Handler** · **Location**:London · **Salary**:£40,000 - £50,000 · **The Company**: · We are working a dynamic and progressive UK commercial insurance who is looking to strengthen their team with a Property Account Manager / Handler · **The Role ...

  • Barker Munro

    Senior Complaints Handler

    1 week ago

    Barker Munro London, United Kingdom

    **Salary/Rate**:£30,000 - £35,000 + benefits · **Job type**:Perm · **Town/City**:Feltham · **County**:London · **Discipline**:Insurance Office Support · **Job ref**:BM14867 · **Post Date**: · **Meet Our Recruiter**: · **Heather Parkhouse**: · - Director- **About the Role**: · Se ...

  • Harrison Holgate

    Construction Account Handler

    3 weeks ago

    Harrison Holgate London, United Kingdom

    Construction Account Handler · My client, a dominant brokerage in the London Market is looking for an Account Handler to join their Construction team. · **Salary**: £40,000-£45,000 plus benefits · Location: City of London · Hybrid: 3 days in office 2 days from home · This is a gr ...

  • Idex

    Construction Handler

    2 weeks ago

    Idex London, United Kingdom

    A well-known insurance Broker seeks an Account Handler in their West London office to specialise in construction business. · Construction is a key area for this Broker and they are looking to compliment their team with an experienced Account Handler. The role will involve dealing ...

  • Nashrock Recruitment

    Account Handler

    1 week ago

    Nashrock Recruitment London, United Kingdom Full time

    Account Handler (Property & Casualty) · £40,000 - £48,000 + Bonus + Benefits · 25 days A/L + Bank Holidays, Attractive Bonus, Pension, Death In Service X 4, A portal with various discounts for shopping, restaurants and days out · The Company · Your new employer is a successful, i ...

  • Residential Living Recruitment

    Call Handler

    2 weeks ago

    Residential Living Recruitment London, United Kingdom

    **Call Handler** · **Salary**:£19,000 - £22,000 basic with OTE up to £30,000 per annum · **Job type**:Permanent · **Hours**: Monday to Friday - 9:00am - 5:30pm · **Location**: London - Office Based · Are you interested in working within Real Estate and learning new skills within ...

  • Barker Munro

    Complaints Handler

    1 week ago

    Barker Munro London, United Kingdom

    **Salary/Rate**:£30,000 + bens · **Job type**:Contract · **Town/City**:Feltham · **County**:London · **Discipline**:Insurance Office Support · **Job ref**:BM14866 · **Post Date**: · **Meet Our Recruiter**: · **Heather Parkhouse**: · - Director- **About the Role**: · Complaint ha ...

  • Arthur

    Account Handler

    2 weeks ago

    Arthur London, United Kingdom

    Arthur is delighted to be parterning with a hyper growth London market Broker to find an Account Handler for their North American Property team. Our client is one of the most exciting brands in the London Broker market and can offer excellent trainingwith access to third party cl ...

  • AmTrust International

    Operations Assistant

    1 week ago

    AmTrust International London, United Kingdom

    Collegiate Management Services are looking to hire a Operations Assistant, the primary responsibility is to provide support to Collegiate's Underwriters and Claims handlers. · A successful applicant must be a team player, quick to learn and keen to become part of a dynamic Operat ...

  • Insure Recruitment

    Commercial Account Handler

    2 weeks ago

    Insure Recruitment London, United Kingdom Full time

    Insure Recruitment connects top talent with prestigious insurance organisations. We have an exceptional job opportunity for an experienced Commercial Account Handler to join a well-established award-winning insurance brokerage in Alcester– that focuses on client service and havin ...

  • Daniel Owen Ltd

    Repairs Call Handler/administrator

    2 weeks ago

    Daniel Owen Ltd London, United Kingdom

    **Duties** · **Repairs Call Handler /Admin - must have prior experience** · **Looking for someone to start immediately** · First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. · - Respond to all calls and enquiries and ...

  • Morgan McKinley

    Us/uk Tax Manager

    1 week ago

    Morgan McKinley London, United Kingdom

    An award winning and established US Tax Practice in Central London in their recruitment for a US/UK Tax Manager (dual handler). · As Part of the Private Client Tax group, you will be tasked with providing technical expertise, and managing all aspects of client engagement. As a Ta ...

  • Alexander Mann Solutions (AMS)

    Customer Service Officer

    3 weeks ago

    Alexander Mann Solutions (AMS) London, United Kingdom

    **Job description - summary** · We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; ...

  • Royal Academy of Arts

    Art Handler

    2 weeks ago

    Royal Academy of Arts London, United Kingdom

    Our team of professional art handlers form part of our Exhibitions team and provide a wide range of handling, installation, packing, storage, and collection care services. · We are now looking for an experienced Art Handler to join the team and provide specialist technical advice ...