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    Customer Service Advisor - Basingstoke, United Kingdom - Momentum Security Recruitment

    Momentum Security Recruitment
    Momentum Security Recruitment Basingstoke, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time Customer Service / Support
    Description
    Customer Service Advisor

    Location:
    Hybrid working. 3 days a week in the Basingstoke office and two days home working.

    Salary:
    £22,308

    Role:
    Full time. The position commences on a fixed term contract with potential that the role could become permanent.
    Hours: 9am – 5:30pm (Monday to Friday)
    This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.

    Applicants should meet the following criteria:

    • Strong customer service skills
    • Happy working in a busy role where you will be making calls throughout the day
    • Good IT Skills – Word, Excel etc.
    • A team player
    • Happy working from the company office in Basingstoke 3 days a week.

    Key duties & Responsibilities:

    • Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.
    • General office administration
    • Sending emails in a professional manner to clients and candidates
    • Provide a high-level of customer service at all times
    • Undertake all relevant training when required
    • Provide a professional service to candidates through verbal and written communication
    • Record accurate notes of all work completed on the company database
    • Take part in daily and weekly team meetings
    • Resolve compliance difficulties as they arise
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