Resident Liaison Officer - Brent, United Kingdom - Velocity Recruitment

Velocity Recruitment Brent, United Kingdom

1 week ago

Permanent, Full time Construction / Facilities

Description

Position:
Resident Liaison Officer

Location Brent

Salary:
£30,000k - £32,000 + Package

Job Description:
Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor.

You will be part of a team working on a framework in Brent, North West London and report to the Site Manager.

Project:
The project consists of FRA works and Void properties (full refurbs) on both street properties and blocks.

Client:
My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.
What are the Role/Duties?

Make initial contact with tenants
Build customer confidence
Explain all aspects of improvement work
Identify Customer needs (working parents/shift patterns/health issues etc).
Open forum client/management meeting.
Book appointments with tenants
Visit tenants with portfolio of relevant works and design briefs.
Picture surveys
Communicate with tenant throughout works programme
Be the link between tenant and Site/Project Manager
Administration/record keeping
Daily line management meetings

Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.

It is essential that candidates have a full driving licence

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