- Answer all inbound calls to the Customer Service Centre within KPI
- Prioritising work flow to maximize time efficiency, to meet productivity & quality targets
- Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
- Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
- Make sure all customers KPI's and SLA's are met when dealing with all requests
- Support the management team with any tasks/requests as required by the demands of the Service Centre
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent communications skills and the ability to clearly communicate information both verbally and in writing
- 25 days holiday increasing with service
- Pension contributions up to 6%
- Life assurance at 4x basic salary
- Access to industry leading wellbeing resources and tools
-
Customer Service Advisor
1 week ago
Sheridan Ward Recruitment Uxbridge, United Kingdom**Related jobs**: · **Customer Service Advisor**: · **Uxbridge**: · **£24k - 27k per year**: · **Featured** · **More details** **Shortlist +** · **Customer Service Advisor**: · **Aylesbury**: · **£20.5k - 22.5k per year**: · **Featured** · **More details** **Shortlist +** · **Cus ...
-
Customer Service Advisor
1 week ago
Sheridan Ward Recruitment Uxbridge, United Kingdom**Related jobs**: · **Customer Service Advisor**: · **Uxbridge**: · **£24k - 27k per year**: · **Featured** · **More details** **Shortlist +** · **Customer Service Advisor**: · **Uxbridge**: · **£25k - 27k per year**: · **Featured** · **More details** **Shortlist +** · **Customer ...
-
Customer Service Advisor
4 days ago
Sheridan Ward Recruitment Uxbridge, United Kingdom**Related jobs**: · **Customer Service Advisor**: · **Maidenhead**: · **£20k - 21k per year**: · **Featured** · **More details** **Shortlist +** · **Customer Service Advisor**: · **Northolt**: · **£22k - 25k per year**: · **Featured** · **More details** **Shortlist +** · **Custom ...
-
Service Advisor
4 weeks ago
Huntress London, United Kingdom£12- £14.50 · Coulsdon · ASAP Start · Are you a customer focused Service Advisor with a background in the motor industry? · Are you available immediately? · Our client who are leaders in their field are looking for an experience Service Advisor to join their team on a temporary b ...
-
Service Advisor
3 weeks ago
West Hampstead Motors Ltd London, United KingdomDesperately seeking an energetic service advisor for a busy independent garage and bodyshop dealing in German cars and Renaults. · Your responsibilities would include: · Answering inbound calls, taking bookings and helping with enquiries. · Managing a bookings schedule for the te ...
-
Service Advisor
3 weeks ago
Nissan Dealers London, United KingdomAs an approved Nissan franchise dealer, we take ownership of Nissan's Customer promise. Customers are the focus of all Nissan do, and we're committed to providing the highest levels of service and aftercare. · Service advisors are highly valued members of the aftersales team with ...
-
Service Advisor
4 weeks ago
Integrity Automotive Ltd West End, United KingdomWe are Suffolk's No.1 dealership for performance and prestige vehicles. Due to the expansion of our busy service department, we are looking for a Service Advisor to join our team and provide excellent customer service to our clients. · **Responsibilities**: · - Friendly first poi ...
-
Service Advisor
3 weeks ago
Colin Pybus Recruitment London, United Kingdom**Job Title: Service Advisor (Car Dealership)** · **Location: Colindale, NW9 0EW** · **Salary: Basic salary of Between £26,000-£28,000 (depending on experience) + excellent bonus (OTE Up to £38,000)** · **Department: Aftersales** · **Full Time and Permanent** · Our client is a fa ...
-
Service Advisor
2 weeks ago
MBA Project London, United KingdomOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Toyota Edgware **Dealership. · As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT ...
-
Service Advisor
3 weeks ago
Pybus Recruitment London, United Kingdom**Role: Service Advisor (Car Dealership)** · *** · **Salary: Basic Salary of between £26,000-£28,000 + excellent bonus opportunities - On Target Earnings £35,000+** · *** · **Location: Stamford Hill, North London, N16 5SR** · *** · **Monday to Friday - 8.00am-5.30pm (44 hours) + ...
-
Service Advisor
2 weeks ago
Octane Recruitment Camden, United Kingdom**Service Advisor Vacancy** · **Location**:Kentish Town · **Salary**: Up to £35,000 basic Dependant on experience + Fantastic Bonus · **Hours**:Monday - Friday, 8am - 6pm, Saturdays on rota · **Ref**: OC13356 · We have a new vacancy for a Service Advisor for my client's main deal ...
-
Service Advisor
2 weeks ago
Jago Consultants London, United KingdomI am working with a Prestige Car Dealership in South Hampstead who are currently looking for a Service Advisor to join their growing team. · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer se ...
-
Service Advisor
2 weeks ago
HCP INTERNATIONAL London, United KingdomI am in search of a capable, experienced, customer focused **Service Advisor**to join a high-end luxury vehicle brand in their service department, in **South West London**. · You will be the first port of call for customers checking in their vehicles, as well as their trusty advi ...
-
Service Advisor
3 weeks ago
HCP INTERNATIONAL London, United KingdomOur client is an Independent Garage representing various premium brands and high-profile customers. They have a new opportunity for a professional **Service Advisor** to join their Service reception team in a supportive working environment. · **The Role** · - We are seeking an ex ...
-
Service Advisor
3 weeks ago
Group 1 Automotive London, United Kingdom**Service Advisor** · **Overview** · Our Jaguar Land Rover North West London Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you're as passionate about cars as we are then we'd love to welcome you to the t ...
-
Service Advisor
3 weeks ago
Belgravia Garage London, United KingdomAn exciting opportunity has opened for an experienced service advisor to join our busy, prestigious garage based in Central London (Belgravia). · You will be welcomed into a friendly team and have the opportunity to develop your career in our successful company. · You will be hig ...
-
Service Advisor
2 weeks ago
Autotech Recruit Islington, United Kingdom**JOB DETAILS****: · - APPLY NOW · Service Advisor · LOCATION // Islington · COUNTY // Greater London · JOB REF // ATR_21487 · rate // £24,000 - £26,000 per annum · TYPE // Permanent · We have an exciting new opportunity for a **Service Advisor **to join our client's team. · The ...
-
Customer Service Advisor
3 weeks ago
BCT Resourcing London, United KingdomTitle: Customer Service Advisor / Coordinator · Location: Remote · **Salary**: £22,000 - £24,000 per annum · Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home. · Job responsibilities: · First point of resolution for all inquirie ...
-
Customer Service Advisor
3 weeks ago
Tate London, United KingdomCustomer Service Advisor · £25,000 - £28,000 · Permanent · Hybrid working (two days a week in the office and three from home) · Are you passionate about delivering exceptional customer service? Do you strive to give your best in work? · Our client, a leading property management c ...
-
Customer Service Advisor
3 weeks ago
C&M Executive Recruitment London, United Kingdom**Customer service advisor** - (Home emergency insurance) · Required for this global insurance company to work from home or on a hybrid basis from a South London office. Customer service experience in a call centre is a must, ideally with an insurance background. Basic salary of ...
Fleet Service Advisor - United Kingdom - Marshall Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
An opportunity has opened up within our call centre for a Service Advisor, working under the guidance of the Call Centre Manager and Fleet Service Supervisors. The normal hours of work are 4 days on/ 4 days off shift pattern 6am to 6pm.
The main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer's requirements and KPI's.
Qualifications
The benefits we will offer you include:
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here .
Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.
Whether that's supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.
Headquartered in Cambridge, we currently employ around 2,000 people across locations in the UK, Northern Europe, North America and the UAE.
#J-18808-Ljbffr