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Yeovil

    Registered Nurse Advice Line - Yeovil, United Kingdom - St Margaret's Somerset Hospice

    St Margaret's Somerset Hospice
    St Margaret's Somerset Hospice Yeovil, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    St Margaret's Hospice Care has a fantastic opportunity for a Registered Nurse to join our Advice Line team in either Taunton or Yeovil. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £32,413 per annum plus 18% unsocial hours enhancement.

    Taking a variety of calls, you will triage each one to help provide essential care and symptom control to those suffering with life limiting illnesses within their own homes.

    Main duties of the job

    Based within the Advice Line team, you will play a key role in supporting end-of-life patients and their families in Somerset.

    Calls received are from a variety of sources, including health care professionals, and can be for symptom control management, emotional or psychological and carer support. Supporting patients and their families, you will signpost them to appropriate services which are tailored to their needs.

    You will work alongside the advice line team, community nurse specialists and other members of the multidisciplinary team.

    The advice line shifts are 7am - 3pm, 9am - 5pm and 4pm midnight. Weekend and bank holiday working is essential to this post. There may be opportunity for remote working dependent on home location and IT set up, following induction and completion of the agreed probation period.

    You will:

  • Be a qualified, NMC registered nurse
  • Have previous palliative care experience
  • Bring a dynamic and problem-solving approach to the role.

    • About us

    You won't just be joining a fantastic team you'll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you're looking for a role where you can really make a difference, we could be a perfect match.

    Benefits

    Holiday entitlement

  • 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
  • Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice
  • Ability to buy and sell annual leave

    • Pension scheme

  • NHS employees eligible to continue with their NHS pension scheme*
  • Non-NHS employees will receive 5% employer and 5% employee contribution

    • Award-winning Employee Assistance Programme for you and your family offering:

  • Vitality & wellbeing health portal for non-emergency care
  • Unlimited access to 24/7 online GP Consultations as well as Expert Case Management
  • Confidential and free 24-hour Employee Assistance
  • Counselling and support
  • Legal, financial, and medical information and advice

    • And more...

  • Life assurance cover
  • Health Cash Plans
  • Blue Light Card
  • Enhanced parental leave*
  • Learning and development opportunities
  • Free on-site parking
  • Volunteering and fundraising opportunities
    • Job description

    Job responsibilities

  • The role is primarily advice line based.
  • Bases include: Taunton St Margaret's Hospice, Yeovil St Margaret's Hospice & South Petherton hospital. Remote working ( from own home) is supported but this must be proportionate to ensuring availability to attend site for regular team meetings/training. There are strict data protection policies in place that require individual WIFI connection and the need to maintain parameters of confidentiality whilst working remotely. The IT connection needs to be private/personal and not shared.
  • To support the 24/7 service by providing appropriate clinical and non-clinical palliative care advice and support for patients, carers and health care professionals, within the boundaries of the service and your competence, which includes the Out of Hours Advice line and 7 day working.
  • Shift patterns are either 7-3, 9-5, 16-24 with the expectation of flexibility to cover service need.
  • Internet needs to have the ability to support multi electronic health system, EMIS, RIO, Sider, Systemone, Mitel.
  • To provide advice and information to patients and carers with the aim of maintaining patients in their own homes and enabling them to enjoy maximum independence and optimum quality of life, in their preferred place of care.
  • Provide specialist palliative nursing care for patients that is patient centred, holistic and follows our core values and principles at St Margarets hospice care.
  • Provide appropriate support and advice for families and carers working alongside the inpatient and/or community multidisciplinary team.
    • Person Specification

    Education and Qualifications

    Essential

  • RN1 or equivalent.
  • Previous experience in palliative care/ Oncology/ life limiting conditions.

    • Desirable

  • Diploma/Degree in Health Studies.
  • Specialist Palliative Care qualification - ENB 931, ENB 285 or equivalent working towards Diploma / Degree in Palliative Care.
  • Teaching qualification.
  • Mentorship Course
  • Experience of working in a variety of healthcare settings, including the community.
  • Working in a call centre setting

    • Self Awareness

    Essential

  • Compassion & respect to others
  • Responsible practitioner
  • Team player
  • Good communicator both verbal & written
  • Listening skills
  • Negotiating skills
  • Empathic approach
  • Managing stress
  • Managing multiple tasks and prioritising
  • Understands when to ask for help
  • Conflict resolution and negotiating skills
  • Treating confidential information

    • Desirable

  • N/A

    • Working with others

    Essential

  • Professional approach
  • Honesty
  • Team working
  • Excellent communication skills
  • Respecting each other

    • Desirable

  • N/A

    • Outcome and Results

    Essential

  • Punctual & reliable, working within rota/shift pattern.
  • Working within role boundaries
  • Flexible approach to working arrangements.
  • Positive attitude
  • Working within core competencies

    • Desirable

  • Ambitious / Enthusiastic / Pro-active / Motivated.
  • Uses initiative.
  • Understanding of equal opportunities and towards working in a multi-cultural/multi-disciplinary environment.

    • Leading in your area

    Essential

  • Able to work alone without direct supervision
  • Understanding the challenges and risks of caring for patients in the community.
  • Symptom management in specialist palliative care
  • Supporting colleagues

    • Desirable

  • N/A
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