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Liverpool

    Housing Management Services Officer - Liverpool, United Kingdom - The Riverside Group

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    Description

    Job Title:
    Housing Management Services Officer


    Contract Type:
    Permanent

    11 is achieved after 12 months successful performance in the role)

    Monday-Friday 09:30am-5pm

    The difference you will make as a Housing Management Services Officer

    You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately.

    You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

    At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

    For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

    Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

    Competitive pay & generous pension
    ~28 days holidays plus bank holidays
    ~ Flexible working options available
    ~ Diversity and Inclusion at Riverside:
    At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.

    Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate.


    • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management.
    • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection.
    Experience of working in tenancy and / or leasehold management


    • Proficient in use of MS Office Suite
    • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.
    Competence in using Open Housing and Salesforce
    #


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