- If you have a passion for delivering outstanding customer service, this role could be a major stepping stone onto a rewarding career path
- You'll be providing digital and telephony based support to new and existing customers, providing them with products and services to help with their business needs
- You'll gain valuable experience while building strong relationships with our customers and stakeholders
- Although most of your time will be spent working from home, you'll also spend 1 day each week, or as required, working from our Rotherham hub to collaborate and connect with your colleagues
What you'll do
We'll look to you to put our customers at the heart of everything you do as you provide outstanding digital and telephony based support to them. Through an excellent customer experience, you'll meet your customer's needs by building rapport and trust with them in order to identify, promote and deliver the most appropriate product and service options, including helping customers access self-serve and digital channels. Your other responsibilities will include: - Providing customer focused solutions through a thorough understanding of our products and services and an awareness of the external marketplace
- Building strong internal relationships to generate new business opportunities via digital offerings
- Managing customer queries and complaints efficiently and effectively to deliver an outstanding customer service
- Delivering key income and service results, ensuring consistent adherence to regulatory, operational, compliance, credit and key control processes
- Continuously and constructively challenging barriers to business and customer led process improvement
The skills you'll need
A passion for delivering outstanding customer service is essential for this role, whether digitally or over the phone, and you'll be able to anticipate your customer's needs and exceed their expectations. You'll have excellent communication and relationship building skills, as well as a flexible approach to working with other teams. On top of this, you'll bring: - An awareness of contract hires and the external autos market
- Knowledge and experience of all sales processes and policies
- The ability to work on your own initiative, setting own priorities and working to defined deadlines
- A proven ability to maintain clear and accurate documentation and adhere to sales processes and procedures
-
Relationship Management Apprentice
3 weeks ago
NatWest Group Rotherham, United KingdomCustomer Service & Operations, Customer · Relationship Management Apprentice · - Rotherham, United Kingdom- Apprenticeship- Full Time#R ...
-
Relationship Management Apprenticeship
1 week ago
NatWest Rotherham, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
-
Client Relationship Manager
3 weeks ago
Crystal People Ltd Sheffield, United KingdomClient Relationship Manager required to join expanding business to partner with leading clients' brands across telecoms, utilities, broadband, insurance and other sectors. · Providing outsourced services to clients including outbound sales, B2B, B2C, inbound sales, lead generatio ...
-
Relationship Management Apprentice
3 weeks ago
NatWest Group Sheffield, United KingdomCustomer Service & Operations, Customer · Relationship Management Apprentice · - Sheffield, United Kingdom- Apprenticeship- Full Time#R ...
-
Client Relationship Manager
1 week ago
Crystal People Ltd Sheffield, United KingdomClient Relationship Manager required to join expanding business to partner with leading clients' brands across telecoms, utilities, broadband, insurance and other sectors. · Providing outsourced services to clients including outbound sales, B2B, B2C, inbound sales, lead generatio ...
-
Relationship Management Apprenticeship
1 week ago
NatWest Sheffield, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
-
Business Intelligence Relationship Manager
3 weeks ago
OnlyFE Sheffield, United KingdomBusiness Intelligence Relationship Manager · Salary: £38,223 - £44,632 per annum (pro-rated for part time) · Contract: Permanent · Location: Sheffield · Hours: 37 Hours per week x 52 weeks a year · We are a further and higher education institution dedicated to providing academ ...
-
Relationship Manager
2 weeks ago
THC Recruitment Leeds, United Kingdom**Relationship Manager - Asset Finance** · **REMOTE** · **Leeds** · **£50,000 - £85,000 plus excellent bonus and benefits** · Our client a prestigious provider of asset finance is seeking a Relationship Manager to develop and capture quality new business and SME customers in the ...
-
Relationship Manager
3 weeks ago
CBC Resourcing Solutions Brighouse, United KingdomRelationship Manager - Asset Finance · Yorkshire · £45,000 to £50,000 plus 100% bonus plus benefits and company car · Our client is the Asset Finance division of a major commercial vehicle contract hire provider. · As they continue to grow their financing operation they are keen ...
-
Relationship Manager
3 weeks ago
Jo Holdsworth Recruitment Leeds, United KingdomWe have an excellent opportunity for a Commercial Relationship Manager to join the Marketing department of a government body in the heart of Leeds. This role will see you own existing relationships with external commercial partners and secure new revenuestreams and opportunities. ...
-
Relationship Manager
1 week ago
M2 Professional Recruitment Services Ltd Leeds, United KingdomOur client, a growing provider of funding solutions to businesses requires an experienced Relationship Manager to join their high performing team in Yorkshire. · Your primary responsibility will be to proactively manage key relationships with a portfolio of clients mainly spread ...
-
Relationship Management Apprentice
3 weeks ago
NatWest Group Doncaster, United KingdomConsultant Banker & Relationship Management, Customer · Relationship Management Apprentice · - Doncaster, United Kingdom- Apprenticeship- Full Time#R ...
-
Relationship Management Apprentice
3 weeks ago
NatWest Group Leeds, United KingdomConsultant Banker & Relationship Management, Customer · Relationship Management Apprentice · - Leeds, United Kingdom- Apprenticeship- Full Time#R ...
-
Customer Relationship Manager
3 weeks ago
Cactus Search Leeds, United KingdomWe are looking for a Customer Relationship Manager to help with the Management of a team of Account Managers to ensure succesful delivery of a defined set of objecttives. You will be a leader of people and ensure the team deliver the very best customerservice at all times. Whilst ...
-
Customer Relationship Manager
3 weeks ago
Fuel Card Services Leeds, United KingdomAs a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet ...
-
Customer Relationship Manager
3 weeks ago
Arthur Rose Recruitment Ltd Hartington, United KingdomCustomer Relationship Manager within the Motor Factors industry, experience within this industry is essential for this role. · Main Purpose of Job: · - Working with the Sales Director and Branch Manager in creating and managing branch development plans and strategy · - Identifyin ...
-
Customer Relationship Management
3 weeks ago
Sublime Energy Services Wakefield, United KingdomSublime Energy Services is looking for a full-time Customer Relations Representative to join our team in Wakefield. · **The Role**: · **Essential Duties**: · - Build rapport with customers by helping them with problems they may be facing · - Communicate clearly and professionally ...
-
Supplier Relationship Manager
3 days ago
MERJE Ltd Leeds, United KingdomMERJE are partnered with an established Yorkshire based Financial Services organisation in their search for an Interim Supplier Relationship Manager. · This position is offered for a minimum of 3 months on a FTC or interim day rate basis - rates / salary negotiable. · What will y ...
-
Supplier Relationship Manager
14 hours ago
HB Commercial Leeds, United KingdomSupplier Relationship Manager · Salary £45,000 plus OTE · Leeds · Our client is paving the way within the Energy sector through innovation and outstanding relationships. · Due to growth, my client is actively seeking an additional Supplier Relationship Manager to support the grow ...
-
Degree Level Relationship Management Apprentice
3 weeks ago
NatWest Group Doncaster, United KingdomConsultant Banker & Relationship Management, Customer · Degree Level Relationship Management Apprentice · - Doncaster, United Kingdom- Apprenticeship- Full Time#R ...
Digital Relationship Manager - Rotherham, United Kingdom - Lombard
Description
Join us as a Digital Relationship Manager
