- Communicate confidently and effectively, dealing with telephone and email enquiries liaising with members of the public, customers, and clients to resolve any issues relating to the various FM services provided across our divisions.
- Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
- Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.
- Experience in a Call Centre or Customer Service environment or background is essential.
- Excellent interpersonal and communication skills with a high focus on customer service.
- Ability to make decisions on your own initiative with excellent problem-solving skills.
- Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
- Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
- In-depth knowledge of Data Protection, GDPR and Microsoft Office.
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Norse Group LTD Norwich, United Kingdom**Customer Contact Advisor** · **£22,010.56 per annum** · The Customer Contact Advisor will be responsible for managing new resident referrals to Norse Care services. As part of this, the postholder will have a good understanding of the available bedspaces within the Norse Care e ...
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Customer Contact Advisor
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Norse Group LTD Norwich, United Kingdom**Customer Contact Advisor - TFM** · **£25,136.58 pro rata** · Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich. · The Helpdesk operates 24 hours a da ...
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Customer Contact Advisor
1 week ago
Norse Group LTD Norwich, United Kingdom**Customer Contact Advisor - TFM** · **£25,136.58** · Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich. · The Helpdesk operates 24 hours a day, 365 da ...
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Customer Contact Advisor
1 week ago
Norse Group LTD Norwich, United Kingdom**Contact Centre Advisor (Casual/Bank)** · **Salary**: £25,136.58 pro rata · **Location**: FM Helpdesk, Inspiration House, Norwich, NR6 6BB · **Hours Per Week**: Casual position, as and when required (Monday - Sunday) · Our Norse Group TFM Division are a lead Facilities Managemen ...
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Customer Contact Advisor
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CCP Norwich, United KingdomCustomer Contact Adviser · As a Customer Contact Adviser, you will be the advocates of online and digital services providing support to customers to help and enable them to get online, answer all queries received via electronic mail, phone, and face to face providing excellent cu ...
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Customer Contact Advisor
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Customer Contact Advisor
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CCP Norwich, United KingdomCustomer Contact Adviser · As a Customer Contact Adviser, you will be the advocates of online and digital services providing support to customers to help and enable them to get online, answer all queries received via electronic mail, phone, and face to face providing excellent cu ...
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Customer Contact Advisor
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Norse Group LTD Norwich, United Kingdom**Customer Contact Advisor (Nights)** · - **Salary**: £25,136.58 pro rata · - **Location**: Norse Group Head Office - 280 Fifers Lane, Norwich, NR6 6JA · - **Hours Per Week**: average 21hrs · - **Shift Pattern**: Monday - Sunday rotation: 2 nights on, 6 nights off. 19:00 - 07:00 ...
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Customer Contact Advisor
1 week ago
Norse Commercial Services Limited Norwich, United Kingdom Full timeCustomer Contact Advisor - TFM · £25,136.58 · Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich. · The Helpdesk operates 24 hours a day, 365 days a ye ...
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Call Centre Agent
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Hire-online Norwich, United KingdomWe're recruiting for Customer Service Advisors **working from home (fully remote).** · Work from home fully remote and telephone experience isn't essential. Career progression available. · **Customer Service Advisor benefits**: · - Cineworld tickets - Up to 55% off · - Virgin Tra ...
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Service Advisor
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Perfect Placement Automotive Recruitment Norwich, United Kingdom**Service Advisor required in the Norwich Area** · **Salary**: Up to £27,000 alongside bonus · Hours: Monday to Friday 8am - 6pm + Saturdays on a rota · We are currently working with well-established and highly regarded business. They strive to provide excellent service in terms ...
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Service Call Centre Advisor
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Perfect Placement Automotive Recruitment Norwich, United Kingdom**Automotive Service Call Centre Advisor required in Norwich** · - Well regarding Dealership and Brand · - Fantastic Long term career progression · - £25,000 Basic Salary plus fantastic bonus scheme · Our Client in the Norwich area is seeking a highly motivated Vehicle Service Ad ...
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Automotive Service Advisor
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Just Recruitment Solutions Limited Norwich, United Kingdom**Service Advisor Vacancy - Norwich up to £35K** · **Monday to Friday 8am - 6pm with 1 in 3 Saturdays mornings8.30am · - 12.30pm** · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. · Your dut ...
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Service Call Centre Advisor
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Perfect Placement Automotive Recruitment Norwich, United Kingdom**Automotive Service Call Centre Advisor required in Norwich** · - Well regarding Dealership and brand · - Fantastic Long term career progression · Our Client in the Norwich area is seeking a highly motivated Vehicle Service Advisor to join their busy Call Centre. · Our client is ...
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Customer Service Advisor
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Spencer Clarke Group Norfolk, United KingdomPosted 21 February 2023 · Salary £ per hour · LocationNorfolk · Job type Contract · DisciplineCorporate Functions · ReferenceCSA - Adur · Contact NameCameron Nicholls · If you're searching for a rewarding and fulfilling career opportunity, look no further. **Spencer Clarke Group* ...
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Automotive Service Advisor
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Just Recruitment Solutions Norwich, United Kingdom**Service Advisor Vacancy - Norwich** · **Basic circa £26,000 but negotiable dependent on experience** · **£30k-£32k OTE** · Mon - Fri 45 hours a week, Saturdays on a rota · Service Advisor - Main Dealership · As a Service Advisor you will be friendly and professional and will be ...
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Automotive Service Advisor
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Just Recruitment Solutions Norwich, United Kingdom**Service Advisor Vacancy - Norwich** · Experienced Service Advisor - Franchised Dealership · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. · Your duties will include: · Upselling of additi ...
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Fleet Maintenance Controller
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Customer Contact Advisor - Norwich, United Kingdom - Norse Group
Description
Customer Contact Advisor - TFM£25,136.58 pro rata
Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich.
The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.
This is a part time position working hours 10 hours per week on sundays: 9am - 7.30pm.
The Role:
All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
Customer Contact Advisor professionals in Norwich
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Paul Vousden
Artist with a PhD in Philosophy
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Abbey Skells
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Adam Davis
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