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IT Technician - Barnstaple, United Kingdom - Cooper Golding Limited

Cooper Golding Limited

Verified Company

Barnstaple, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have 2nd line and some 3rd line support experience?
Are you customer focussed with an eye for detail?
Do you want to support a varied portfolio of customers?

IT Technician 2nd line support
Barnstaple
£ £31000 DOE
The Company

One of the South West's leading IT and Communications managed service providers is seeking to appoint a highly motivated and enthusiastic 2nd/3rd line Support Engineer team member to join one of their established support teams.

Options to work a hybrid modelwith their office in Barnstaple
2nd/3rd line Support Engineer SQL MICROSOFT VMware
What is the purpose of the IT Technician role?

The 2nd/3rd line Support Technician will provide technical support and complete project tasks for customers within a Technical Support team.

What are the responsibilities of the IT Technician?

Essential requirements:

Team player our client is seeking to find a motivated individual with high standards of customer service
Excellent written and verbal communication skills at all levels to both technical and nontechnical audiences, including 3rd party vendor communications as part of a larger project team
Aptitude for continuous learning and development including selfdirected study when appropriate
You must be presentable, confident & articulate with an excellent telephone manner
Good technical knowledge of 1st and 2nd line support to multiple customers.

2nd/3rd line Support Engineer SQL MICROSOFT VMware
What experience will the IT Technician 2nd line support have?
Ideally 2 years' experience of the majority of the following:

Excellent analytical and problem-solving skills, with a strong attention to detail even when working

under pressure

Knowledge of Microsoft operating systems ideally up to Windows Server 2019 and certainly Windows

10, including Active Directory and DNS

Understanding of network topologies including wired / wireless switching, security and VLANs.

Implementation of networking upgrades desirable

Experience of basic security hardening and penetration testing would be advantageous
Office 365 Administration. Office 365 migration experience desirable
Implementation and support of Microsoft Exchange 2016 or higher. PowerShell experience desirable
Virtualisation technologies ideally including both Hyper-V and VMware
High availability builds using both clustering and replication (e.g. VMware HA)
Storage technologies and solutions for high availability
Platform as a service (PaaS) and Infrastructure as a Service (IaaS) built around Azure is desirable
Azure Administration and migration experience
Experience of server and workstation hardware builds, fault diagnosis and problem resolution
Experience of a wide range of backup, replication and imaging/device deployment solutions
Experience of a wide range of Endpoint Security solutions and managed mail security including

centralised management and monitoring

Familiarity with patch management, configuration management and MDM solutions desirable
Experience of System Centre Configuration Manager / MECM and SCOM advantageous
Enterprise Voice solutions and experience of supporting Contact Centres desirable
Skype for Business and / or Microsoft Teams deployment or support highly advantageous
SQL Server and SQL database administration, migration and upgrades advantageous
Familiarity with supporting all common end user software including Microsoft

What will the IT Technician 2nd line Support get in return?