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    Residential Services Manager - London, United Kingdom - CBRE

    CBRE
    CBRE London, United Kingdom

    4 weeks ago

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    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Residential Services Manager - Opera & Coliseum

    Job ID

    Posted

    25-Mar-2024

    Service line

    Advisory Segment

    Role type

    Full-time

    Areas of Interest

    Facilities Management

    Location(s)

    London - England - United Kingdom of Great Britain and Northern Ireland

    Residential Services Manager

    Purpose:

    Manage operational activities for all residential properties in the portfolio.

    Primary responsibilities:

    • To develop and maintain a positive image of the buildings in their location
    • Attend weekly CBRE residential review meetings to ensure the latest updates are communicated
    • To monitor all activities relating to the sites, reporting and taking action as appropriate
    • Regular inspections of the building fabric
    • Undertake all vacant property checks and carry out duties such as flushing units and removing any post
    • To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.
    • Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
    • To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
    • Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
    • To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have
    • Arrange and manage all tenant check outs and manage and remedial works to completion.
    • To attend all AST and Long Leasehold residential tenants' meetings with the surveying team
    • To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
    • To liaise with local authorities as appropriate
    • To proactively manage risk and deal with insurance issues on site relating to residential claims
    • To produce regular reports to Estate manager and residential surveying team, as required
    • To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
    • Any other duties as directed by your Line Manager

    Key skills / Knowledge

    • A proven track record within the property management industry, how stakeholders function and the range of services available to clients
    • Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
    • Have a proven track record of how to build and maintain client relationships
    • Develop an understanding of how to build and maintain tenant/customer relationships
    • Develop an understanding of how to build and maintain supplier relationships
    • Understanding of key issues to be noted on property inspections and ability to resolve
    • Understand and use industry/specific IT applications
    • Understand the principles of service charges, budget management and purchase order management
    • Be able to specify services, tender contracts and select service providers
    • Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's
    • Know and be able to apply legislation and policies relating to Environmental protection
    • Understand insurance relating to buildings and the FSA regulations
    • Understand and apply all procedures relating to work activities
    • Able to plan and manage own workload
    • Ability to work effectively is a busy environment as part of a team, supporting colleagues
    • Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing

    Desirable

    • ARLA level 3 qualification
    • A working knowledge of Reapit
    #J-18808-Ljbffr

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