Call Centre Representative - Edinburgh, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Edinburgh, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a motivated Call Center Representative to join our team.

As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries over the phone.


Duties:


  • Answer incoming calls promptly and professionally
  • Respond to customer inquiries and resolve issues efficiently
  • Utilize scripts to provide information about products or services
  • Perform data entry to update customer records accurately
  • Upsell products or services to increase revenue
  • Maintain a high level of customer satisfaction through effective communication
  • Analyze customer needs to offer tailored solutions
  • Follow phone etiquette guidelines to ensure positive customer interactions

Requirements:


  • Strong data entry skills with attention to detail
  • Excellent communication skills to interact effectively with customers
  • Ability to analyze customer inquiries and provide suitable solutions
  • Experience in upselling products or services is advantageous
  • Multilingual abilities are desirable for diverse customer interactions
  • Demonstrated phone etiquette and professionalism

Job Types:
Full-time, Permanent


Pay:
From £25,904.19 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 26/05/2024
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