Jobs

    Host / Receptionist - City Labs (9 Months Fixed Term) - Manchester, United Kingdom - Bruntwood

    Bruntwood
    Bruntwood Manchester, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job purpose:

    The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this. What will you be doing?
  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time
    • What are we looking for?
  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day
    • What will you get?
  • An opportunity to work with a friendly, passionate and experienced team
  • Ability to contribute towards the growth of the company and its direction
  • An exciting place to work and a challenging role, full of opportunity and new experiences
  • Opportunities for progression in a growing company
    • On top of the salary advertised you will be entitled to a number of benefits including;
  • 25 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
  • 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
  • Sabbatical of up to 12 months so you can take a career break after five years with us
  • Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
  • Life assurance cover for all colleagues
  • Up to 8% matched pension scheme
  • Discounts & cashback at leading retailers
  • Enhanced maternity - 26 weeks fully paid leave
  • Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
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