Telecoms Engineer - Dorchester, United Kingdom - Jigsaw Specialist Recruitment Limited
Description
Other duties will include:
- Providing indepth technical support, handling, and resolving technical issues and investigating escalated support matters.
- Deployments of specialist troubleshooting solutions to help ensure the intricacies of a challenging issue are captured.
- Diagnostic testing and the use of remote tools used to access customers systems for the purpose of troubleshooting and identifying solutions.
- Providing regular customer feedback on cases to manage customer relationships.
- Software patching/Customer upgrades.
- Collaborate with internal teams as required to deliver outstanding levels of service to our clients.
Experience required:
- Telecoms experience, 1 or 2+ years support experience in fixed line, mobile (3G/4G) or VoIP telecom environments.
- Working experience in Telecoms with knowledge of some/all, SIP, SS7 (ISUP+SCCP), SBC, SMS, SMSC, SMSG, STP, debugger, is required.
- Working knowledge of networking components, DNS, DHCP, FTP, SSH, Telnet, VoIP, VPN, SNMP, IP Routing, and Ethernet, IP, TCP, UDP Protocols. Good working knowledge of Linux, and Virtualisation Technology.
- Working knowledge of Scripting/
Programming Languages:
SQL, Python, Perl, Bash.
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