Customer Experience Coordinator - Gloucester, United Kingdom - Dutypoint

Dutypoint

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dutypoint
Dutypoint is a rapidly expanding manufacturer and supplier of Pump Systems, Pumps and Packaged Utility Rooms (PUR).

The successful applicant for this role will enjoy being part of a vibrant team, working in an enjoyable atmosphere alongside great colleagues, conducting business in line with our core values:

Always World Class Service
Right at the core of our business is a passion for going above and beyond. Showing the customer respect at all times and never letting them down.

Rise to It
We ask a lot of ourselves because we set the bar so high. But we strive to make such heights enjoyable - creating a positive environment based on fun, collaboration and respect.

Thrive on Progress

Be it adopting new technologies, embracing change or passionately contributing to our customer's success stories - we are driven by pushing what's possible.

Do Business Right
Integrity, transparency, accountability and clear communication are crucial to how we do business. We stand by what we say, today and every day.

Role Purpose
To work within the fast paced, exciting Client Response Team.

This department is all about supporting customers, whether it be getting an update for a customer's order or arranging a delivery to site.

The Customer Experience Co-ordinator is focused on processing orders - both Sales Order Processing (SOP) and Purchase Order Processing (POP) and providing any support you can to a customer regarding their order.

Basically, it's about getting a customer order right through from receipt of purchase order to when it arrives safely on site.

Principal Responsibilities/Duties

Sales Order Processing (SOP)
Purchase Order Processing (POP)
Produce Order Acknowledgements and follow up
Returns administration
Delivery update Calls
Production scheduling
Project delivery coordination
Logistics, Purchasing and Accounts liaison
Answering main incoming calls

Principal Skills and Attributes

Selfmotivated, tenacious, driven to succeed, and results oriented
Excellent attention to detail, especially on data entry.
Excellent written and verbal communication skills comfortable in networking with internal and external contacts
Friendly demeanour that can build relationships easily
Cando attitude
Operate as part of a wider team
Excellent organisational skills
Competent Level of IT Skills

Salary:
£24,000.00-£26,000.00 per year

Benefits: