- The innate capacity to swiftly comprehend and translate intricate information to formulate potential solutions for customers.
- Strong active listening abilities and exceptional problem-solving skills.
- A mindset geared towards continuous improvement – actively listening to customers and collecting feedback to enhance business operations.
- Familiarity with FCA and Ofcom regulations, a highly desirable asset.
-
Complex Complaints Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · - Start July ...
-
Complex Complaints Specialist
4 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaints Specialist - Hybrid Stoke**: · Location: Stoke Contact Centre (Blended home working) Onsite minimum 8 days per month · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Hours: 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Vo ...
-
Complex Complaints Specialist
1 week ago
VODAFONE LIMITED Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre - you would be required to attend onsite daily during the training period · Working Hours: Full Time 37.5 hours weekly ...
-
Complex Complaints Specialist
2 weeks ago
Vodafone Stoke-on-Trent, United KingdomComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre - you would be required to attend onsite daily during the training period · Working Hours: Full Time hours weekly rot ...
-
Complex Complaints Specialist
2 weeks ago
Vodafone Stoke-on-Trent, United Kingdom Full timeComplex Complaint Specialist · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Contact Centre · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday 8-8 Including Bank holidays · Hybrid · At Vodafo ...
-
Complex Complaints Specialist
2 weeks ago
Vodafone Stoke-on-Trent, Staffordshire, United KingdomComplex Complaint Specialist · In order to make an application, simply read through the following job description and make sure to attach relevant documents. · Location: Stoke On Trent / Hybrid (Blended home working) · Onsite a minimum 8 days per month at the Stoke on Trent Conta ...
-
Complex Complaints Specialist
4 days ago
Vodafone Stoke-on-Trent, United Kingdom**Complex Complaint Specialist**: · Location: Stoke On Trent / Hybrid (Blended home working) Onsite minimum 8 days per month) · - Start February 2024 * · **Salary**: From £26,000 - £32,000 + Vodafone Benefits · Working Hours: Full Time 37.5 hours weekly rotating Monday to Sunday ...
-
Complaint Resolution Specialist,
3 weeks ago
Clearpay Manchester, United KingdomCompany Description · It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearp ...
-
Spanish Customer Service, Responsible Gambling
3 weeks ago
BET365 Stoke-On-Trent, United Kingdom Full timeAs a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language. · You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuri ...
-
Technical & Regulatory Complaints Consultant
4 weeks ago
Keoghs LLP Stoke-on-Trent, United Kingdom**Technical & Regulatory Complaints Consultant** · **Stoke-On-Trent** · **37.5 hours per week** · **Why would you join Davies?** · At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to w ...
-
Senior Pals Officer
3 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomManage and oversee the PALS Officers at both Royal Stoke and County sites and County Main Reception Staff. · - Work as part of a team, handling informal concerns and complaints in preparation for investigation within specified time limits. · - Undertake occasional non-complex com ...
-
Customer Remediation Specialist
3 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Customer Remediation Specialist**: · **Location**: Hybrid role - Stoke - 2 days per week · **Salary**: Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**: Full time 37.5 hours per week - Mon to Fri · At Vodafone UK we believe that through collaboration ...
-
Customer Experience Specialist
2 weeks ago
Vodafone Stoke-on-Trent, United Kingdom**Location**:Stoke on Trent / Hybrid 2 days per week · **Salary**:Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**:Full time 37.5 hours per week - Mon to Fri · At Vodafone UK we believe that through collaboration and connection we can achieve great thin ...
-
Regulatory Affairs Specialist
3 weeks ago
Brampton Recruitment Stoke-on-Trent, United Kingdom* Relevant Life science or equivalent degree · - Minimum 2 years exp within medical devices or quality environment · - Experience of reading medical devices regulatory requirements · Our client is a global business that is specialists within their field. The company is a successf ...
-
Team Leader
3 weeks ago
Davies Group Stoke-on-Trent, United Kingdom**Team Leader - Stoke on Trent** · **Monday - Friday; 37.5 hours per week** · Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office. Becoming a Team Leader means that you'll play a key part in managing a team dedicated ...
-
Project Lead for Cnst and Ockenden
3 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomAn opportunity has arisen for an experienced project manager to become part of the maternity governance team leading on the Ockenden action plan and CNST Maternity Incentive scheme. · The Maternity safety Strategy sets out the Department of Health and Social Care ambition to rewa ...
-
Clinical Placement Facilitator
2 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomAn exiting opportunity has arisen to support the student nurse/midwife placement agenda that is currently high on the NHS England agenda. The successful applicant would support the Preregistration Lead in ongoing and future provision of quality nursing student placements. · The p ...
-
Customer Care Specialist
2 weeks ago
Uniting People Stoke-on-Trent, United Kingdom**Duties**: · Day to day tasks and responsibilities of the Customer Care Specialist include: · - Supporting operational change within the team to ensure efficient and effective use of resources. · - Talking incoming and making outgoing telephone calls · - Respond to internal and ...
-
Administrative Assistant
3 weeks ago
University Hospitals of North Midlands NHS Trust Stoke-on-Trent, United KingdomWe are looking for individuals who have excellent communication skills, who are hardworking and have experience of working within a team. · This is an environment where multi-tasking and attention to detail are essential. Telephone / ICT skills are essential. Flexibility, reliabi ...
-
Out of Hours Support Worker
3 weeks ago
CC Housing Management Ltd Stoke-on-Trent, United Kingdom**About Us** · We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support ...
Complex Complaints Specialist - Stoke-on-Trent, United Kingdom - Vodafone
Description
Complex Complaint Specialist
Location: Stoke On Trent / Hybrid (Blended home working)
Onsite a minimum of 8 days per month at the Stoke on Trent Contact Centre
Working Hours: Full-time hours weekly rotating Monday to Sunday 8-8, including Bank holidays
Vodafone UK embraces collaboration and connection for achieving great things through a hybrid working approach. This allows individuals to work both in the office and at home, offering flexibility and resources necessary for success. The 'Office in a Box' home working kit equips employees with all essential tools, regardless of location.
Who We Are
At Vodafone UK, diversity is a fundamental aspect of our identity, not merely a buzzword. Our commitment to fostering inclusion and being recognized as a Great Place to Work reflects our dedication to building a workforce that mirrors the diversity of communities and customers served. Join Vodafone UK Consumer team to contribute to the creation and enhancement of products, services, and propositions. This is where innovative ideas are actualized, from customer interactions to data-driven propositions.
What you'll do
As a Specialist in Handling Complex Complaints, you will take charge of intricate customer complaints, utilizing your curiosity, perseverance, active listening, and relationship-building skills to investigate, review, and resolve issues. This role goes beyond standard complaint handling, involving a diverse range of complex complaints across various product types, some of which are FCA reportable. You may engage with vulnerable customers, including those facing financial difficulties. Working independently, you will exercise judgment in each case, leveraging resources, systems, processes, and networks efficiently.
We seek individuals with a genuine dedication to exceeding customer expectations and exemplifying our deep commitment to 'earning customer loyalty,' a core value. Serving as the primary contact for dissatisfied customers, you should possess the confidence to transform negative experiences into positive outcomes. Collaboration with prominent internal and external stakeholders, such as General Management Team members, media relations, and regulatory bodies, is essential to ensure prompt and successful complaint resolution.
Who you are
To excel in this role, you must have proven experience in complaint handling, preferably within a regulated sector. You should demonstrate the ability to make informed decisions while prioritizing customer satisfaction. Empathy, customer-centricity, and a high level of emotional intelligence are crucial, given the occasional interactions with vulnerable customers.
Additionally, the ideal candidate will possess:
