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Burton upon Trent

    Patient Access Centre Clerk - Burton upon Trent, United Kingdom - University Hospitals of Derby and Burton NHS Foundation Trust

    University Hospitals of Derby and Burton NHS Foundation Trust
    University Hospitals of Derby and Burton NHS Foundation Trust Burton upon Trent, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for a flexible and motivated individual to join our Outpatient Administration Team at the University Hospitals of Derby and Burton.

    The main base for this post will be Queens Hospital Burton, but you must be flexible to work across sites if necessary.

    * hours - Monday to Thursday hour lunch break), Friday half an hour lunch break)

    This post involves dealing with enquires from Clinicians, patients and other departments in order to provide an effective appointment and Reception Service to the Trust.

    You will operate as part of the Trust's Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to treatment education and validation services.

    This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.

    Main duties of the job

    The post holder will be expected to provide a service to all Trust-wide clinics and day case booking Services. An up to date knowledge and expertise of all clinics and booking rules will be needed to enable the post holder to handle all appointments, problems, and related queries. This is a totally, multi-skilled role: the post holder will need a working knowledge of all clinic templates/protocols in addition to any specific standards for each clinic/specialty, although training and written protocols will be provided.

    The role will range from recording receipt of referral letters, searching patient details on the patient master index or registering new patients as appropriate, handling GP and patient queries for all clinics to managing the e-Referral Service.

    Closing date of applications: 29 May 2024

    Interview date: 12 June 2024

    About us

    As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

    Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

    In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

    • Key Facts about our Trust:

  • We see on average 4810 OP appointments per day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
    • Job description

    Job responsibilities

    Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

    Following the recent update on UK immigration policy for those on a Health and Care Visa orSkilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

    Person Specification

    Education & Training

    Essential

  • GCSE Grade C or above in English (or equivalent)

    • Desirable

  • Qualification in customer care

    • Work Experience (Paid or Unpaid)

    Desirable

  • Experience of using Trust's HISS system
  • Knowledge of outpatient scheduling
  • Knowledge of waiting list module

    • People

    Essential

  • Ability to work as part of a small team and alone

    • Resources

    Desirable

  • Knowledge of Trust environment

    • Communications & Interpersonal Skills

    Essential

  • Able to communicate both face to face and on the telephone with colleagues
  • Able to communicate both face to face and on the telephone with other organisations
  • Able to communicate both face to face and on the telephone with the public

    • Information Handling

    Essential

  • Demonstrate ability to handle confidential data
  • Demonstrate ability to interpret information

    • Workplace Context

    Essential

  • Able to work on own and on a one to one basis with the public
  • Able to cope with varying workloads

    • Other

    Essential

  • Flexible approach to meet department needs
  • Able to complete tasks
  • Desire to help people
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