- To ensure post addressed to the services is promptlycollected, sorted, recorded and actioned as appropriate. To act on own initiative where appropriate inresponding to incoming mail.
- Act as a focal point for the clinical team. Provide a friendlyand professional service; deal with enquiries from a multitude of sourcesfollowing Trust policies and standard operating procedures. Liaise with GPs, community colleagues, otherhospitals, patients, internal medical/non-medical staff and medical/non-medicalexternal staff by a variety of means face to face/phone/e-mail/letter on adaily basis.
- Assist members of the team withadministrative tasks, utilising IT systems or ensuring paper forms arecompleted and sent to relevant departments in a timely manner in line with servicespecific standard operating procedures.
- To ensure all duties are undertaken in linewith standard operating procedures and to enable the achievement of Trust andService specific Key Performance Indicators.
- Torequest, cancel and re-arrange appointments when necessary.
- Frequently receive and respond appropriately totelephone and personal enquiries from patients, relatives, GPs, other consultantsand external bodies, referring enquiries to the consultants / clinical teamwhere necessary. This will requireanalysis of queries/issues, making judgements about how to deal with them andescalating as appropriate. This mayrequire the use of tact/ empathic or reassurance skills. In addition,persuasive skills are often required where agreement or co-operation isrequired in trying to avoid Trust complaints.
- Prioritise and ensure clinical investigations areacted upon appropriately and timely, within standard operating procedures.
- Accurate recording of all paper/computerised patientrecords, updating and amending information timely and within standard operatingprocedures.
- Participate in audits and formulating reports.
- Preparation of documentation for MDTs
- Keep an up to date and accurate record of patient casenotes entering and leaving the department.Sourcing and distribution of case notes to other departments andhospitals using relevant IT system.
- Undertake typing of medical correspondence using copy,audio application and relevant IT systems to a high and accurate standard. Thismay include clinic letters, medico-legal reports and other administrative work.
- Keep appropriate statistical records/information asand when required for the clinical team for audit purposes. Provision of statistical returns required atregular intervals. This may involveentering statistical data onto databases.
- Responsiblefor the receipt of referral letters with timely input onto the computerised ITSystems and ensuring that all patients demographic information is recordedaccurately in order to arrange outpatient appointments for clinics inaccordance with service specific requirements.
- To beresponsible for ensuring copies of correspondence are stored in the patientsrecords in accordance standard operating procedures.
- Tobe responsible for the confidential management of patient records and ensurethat all documentation is returned to the appropriate department timely withinstandard operating procedures.
- Tobe responsible for the preparation of patient records for admission, transferand discharge in a timely manner as and when required.
- Thepost holder will give relevant assistance and training as and when required tosupport all colleagues.
- Tocarry out general administration duties and provide clerical assistance, asrequired.
- Toredirect referrals onto other Cardiac Rehabilitation services using NHSmail/SystmOne application as per Trust policy.
- Ensurethat all Hospital records are tracked and booked using the Trusts relevant ITsystem. Person Specification
- Experience and knowledge of multi-disciplinary team working
- Secretarial experience
- Experience of working with filing systems
- Experience of good customer or patient care
- Working with computer software programmes such as Microsoft Office, e-mail , System 1, Excel and internet
- Experience of scheduling/co-ordination activities and/or resources
- Medical secretarial experience
- Previous NHS administrative role
- Experience of working with patients requiring health care
- Experience with NHS/healthcare software systems
- Experience of working with confidential material
- Understanding and knowledge Caldicott/Data Protection Act.
- Awareness of own limitations.
- Awareness of community and hospital initiatives to improve patient care.
- Knowledge of Trust Policies
- OCR/RSA Level 3 typing/word processing or equivalent qualification or experience
- IT qualifications ECDL
- Medical Secretary Diploma
- Shorthand Qualification
- Medical Terminology
- NVQ Level 3
- Audio Typing Qualification
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with conflict
- Good Time management skills
- Ability to engage and motivate others
- High standard of accuracy
- High level of initiative
- Flexibility and able to adapt to change
- Able to work as part of a team
- Strong analytical skills
- Ability to establish and maintain effective working relationships
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Cardiac Rehab Secretary - Dewsbury, United Kingdom - Mid Yorkshire Teaching NHS Trust
Description
Job summary
A fantastic opportunity has arisen for a Cardiac Rehabilitation Secretary to come join the team to provide a high quality and comprehensiveadministrative and secretarial service to the multi-disciplinary Cardiac RehabilitationService.
This post is 32 hours per week predominately based at Dewsbury but cross site working when needed including Normanton Health Centre.
To maintain / provide a fully equipped andefficient office environment. Maintaining confidentiality, ensuring anefficient flow of patient information within the cardiology pathway.
A high degree of initiative, motivation and goodorganisational skills are essential along with the ability to prioritise workload.
The Cardiac RehabilitationService Secretary provides a valuable link between the Trust, the patient andtheir GP for patients/carers and other health care professionals.
The post holder will have anunderstanding of the service requirements, and an appreciation of the concernsand queries of patients and carers.
Main duties of the job
Act as a focal point for the clinical team. Provide a friendlyand professional service; deal with enquiries from a multitude of sourcesfollowing Trust policies and standard operating procedures. Liaise with GPs, community colleagues, otherhospitals, patients, internal medical/non-medical staff and medical/non-medicalexternal staff by a variety of means face to face/phone/e-mail/letter on adaily basis.
Assist members of the team withadministrative tasks, utilising IT systems or ensuring paper forms arecompleted and sent to relevant departments in a timely manner in line with servicespecific standard operating procedures.
To ensure all duties are undertaken in linewith standard operating procedures and to enable the achievement of Trust andService specific Key Performance Indicators.
Torequest, cancel and re-arrange appointments when necessary.
Frequently receive and respond appropriately totelephone and personal enquiries from patients, relatives, GPs, other consultantsand external bodies, referring enquiries to the consultants / clinical teamwhere necessary. This will requireanalysis of queries/issues, making judgements about how to deal with them andescalating as appropriate. This mayrequire the use of tact/ empathic or reassurance skills. In addition,persuasive skills are often required where agreement or co-operation isrequired in trying to avoid Trust complaints.
About us
We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield).
Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce.
We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care.
We have a clear vision, and you could be part of this If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.
Job descriptionJob responsibilities
Key Responsibilities
Experience
Essential
Desirable
Knowledge and Awareness
Essential
Desirable
Qualifications
Essential
Desirable
Skills and Abilities
Essential
