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Slough

    Repairs Triage Technician - Slough, United Kingdom - MBS Lighting UK Limited

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    Full time
    Description
    Reports to:
    Support Warehouse Manager
    Duties include:
    • Reviewing all items brought to the triage department
    • Creating repair tickets for damaged items
    • Adding detailed notes and photos to the RT Pro system
    • Identifying chargeable repairs through the RT Pro system
    • Preparing repairs for internal/external teams
    • Highlighting priority items to the repairs team
    • Liaising with accounts and prep departments for equipment processing
    • Managing items beyond repair
    • Maintaining an efficient triage area
    Person specification:
    • Build strong working relationships
    • Work under changing deadlines
    • Flexible with working hours
    • Self-motivated and organized
    • Experience in lighting industry desirable
    • Interest in lighting industry beneficial
    • Hold a valid UK driving license
    Core hours: 8.30 am - 5 pm, Monday to Friday
    Travel:

    Willingness to travel to other company locations worldwide

    Comfortable staying overnight when required

    Visiting suppliers or third parties if needed

    Communication Systems:
    • Rental Tracker Pro (RTPro)
    • Optrax
    • Web Software (e.g., Alpha)
    • Sharepoint
    • Word, Excel, Power Point, Power BI
    • Microsoft Teams and other packages
    Confidentiality:

    Key requirement for the role

    Adhere to privacy and confidentiality protocols

    Maintain confidentiality at all times

    Attitude, Flexibility & Adaptability:

    Represent the company professionally

    Handle rapidly changing demands

    Be adaptable to varying working hours

    Follow defined shift patterns

    Be on call if necessary

    Company Duties:
    • Compliance with company procedures
    • Ensure safe working practices
    • Understand and comply with Health and Safety requirements
    • Report work hazards


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